WubenlightReviews of wubenlight.com

Response from WubenlightAug 7, 2023

Our customer service representative, Ava, processed the request for a replacement product on July 28th, and we can assure you that the new product has been dispatched and is en route via the logistics service. You can track the latest status of your package by using the following link: Click here to track your package: https://t.17track.net/zh-cn#nums=RU994326272NL

Response from WubenlightJul 25, 2023

Hi Marc, We've investigated your order (ID: #WL12701C) and can confirm that your products were delivered on 14th July to the provided address, with a signature upon receipt. Here is the tracking link for your reference: https://gls-group.eu/EU/en/parcel-tracking?match=20296587551 Please note that while we have confirmed the delivery of your products to the provided address with a signature, we understand that sometimes packages might be mistakenly received by neighbors. We kindly recommend checking with your neighbors to ensure that the package has not been inadvertently delivered to them. If you need further assistance, please contact our customer support team at [email protected]. Best regards, Wubenlight Team

Response from WubenlightJul 6, 2023

Hi sean duitman, We sincerely apologize for the inconvenience you have encountered with your recent order. We want to assure you that your order has been shipped and is on its way. To track the status of your package, please use the following link: https://www.track718.us/en/detail?nums=7321315145294399 Best regards, Wubenlight Team

Response from WubenlightAug 8, 2026

Bonjour, ici Angelina Zhang de WUBEN. Je suis vraiment désolée pour cette expérience, en particulier après plus d’un mois d’attente sans expédition réelle et sans solution claire de la part de notre service client. Merci de m’envoyer l’adresse e-mail utilisée pour votre commande ou votre numéro de commande. Je vais personnellement vérifier votre dossier et organiser une nouvelle expédition de votre commande, sans frais supplémentaires. En plus, pour nous excuser de cette mauvaise expérience, je souhaite également vous offrir gratuitement notre nouveauté du mois d’août, la WUBEN E2. Vous pouvez aussi me contacter directement via notre groupe Facebook officiel WUBEN : https://www.facebook.com/groups/wuben Je suivrai personnellement votre dossier afin de m’assurer que le problème soit correctement résolu. — Angelina Zhang, WUBEN

Response from WubenlightAug 8, 2026

Hi, this is Angelina Zhang from WUBEN. I’m very sorry to read about your experience. The long delay, poor communication, and the way your refund was handled clearly left you with a very negative impression of WUBEN, and I completely understand your frustration. I’d like to personally review what happened with your order and our previous communication. Please send me the email address or order number associated with your purchase, and I’ll look into the case directly. As an apology for this experience, I’d also like to send you our new WUBEN E2, launching this August, completely free of charge. You can contact me directly through our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I’m truly sorry that we let you down, and I hope we can have the opportunity to make this right. — Angelina Zhang, WUBEN