WubenlightReviews of wubenlight.com

Response from WubenlightJan 8, 2024

Hi, this is Angelina Zhang from WUBEN. I’m very sorry for the frustrating experience you’ve had, especially with trying to reach customer service and then receiving an unclear response from us. I completely understand why this made you lose confidence in our service. I have noted your order number, WL19477C, and I will personally follow up on your refund request. In addition, as an apology for the poor experience, I just send you our new WUBEN E2, launching this August, completely free of charge. Can you check the Email? You can also reach me directly through our official WUBEN Facebook Group: https://www.facebook.com/groups/wuben I’m truly sorry for the inconvenience and confusion we caused, and I hope I can personally help make this right for you. — Angelina Zhang, WUBEN

Response from WubenlightDec 7, 2023

Hi Benjamin, We sincerely apologize for the delay in your order currently stuck in China. Because our German warehouse had limited stock at the time when you placed your order, we opted to ship from China, with a usual transit time of 15-25 working days. However, during the "BFCM" period, the entire logistics chain experienced a delay of 2-8 days, and we estimate an additional 8-13 days for your order to be delivered. We apologize for any inconvenience caused. We are continuously working to improve our services, and we will also address the issue of clarity in our website information, as you pointed out. Thank you for your patience and understanding. Best regards, Wuben Customer Support Team

Response from WubenlightOct 23, 2023

I apologize for the inconvenience you've experienced. I'm sorry to hear that you had issues with our customer service and didn't receive your order. We've processed a refund for your order, and it should reflect in your PayPal account shortly. We're working to improve our services and appreciate your feedback. If you have any further concerns, please don't hesitate to reach out. Thank you for your understanding.

Response from WubenlightOct 12, 2023

Sehr geehrter jkdus, Vielen Dank für Ihre Nachricht, und es tut uns leid, von Ihren Schwierigkeiten zu hören. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie in Bezug auf Ihre X3-Taschenlampe-Bestellung hatten. Wir haben Ihre Bestellung am 9. September versandt, und Ihre Sendungsverfolgungsnummer lautet LV853957400CN. Sie können den Status Ihrer Lieferung unter folgendem Link verfolgen: [Sendungsverfolgungslink](https://t.17track.net/zh-cn#nums=LV853957400CN). Es tut uns leid, dass Ihre Bestellung bisher nicht eingetroffen ist. Wir verstehen Ihre Sorge. Es sieht so aus, als ob Ihre Sendung bereits in Deutschland angekommen ist. Wir empfehlen, sich direkt an den örtlichen Zustelldienst zu wenden, um den aktuellen Status und die Zustellungsdetails zu überprüfen. Hier sind die Kontaktinformationen für den Zustelldienst in Deutschland: - Telefon: (+49) 180 5 345300, +49(0)541-9114600 - Servicezeiten: Montag bis Freitag von 09:00 Uhr bis 14:00 Uhr: +49 (0)541-9122211 Bitte setzen Sie sich mit ihnen in Verbindung, um weitere Informationen zu Ihrer Sendung zu erhalten. Wenn Sie weitere Unterstützung benötigen oder weitere Fragen haben, zögern Sie nicht, uns zu kontaktieren. Wir entschuldigen uns erneut für die Verzögerungen und die Unannehmlichkeiten, die Sie erfahren haben. Wir werden unser Bestes tun, um sicherzustellen, dass Ihr Anliegen so schnell wie möglich gelöst wird. Mit freundlichen Grüßen, Wuben Customer Support

Response from WubenlightSep 14, 2023

We sincerely apologize for the inconvenience you've experienced with your recent order. Your feedback is important to us, and we are committed to improving our service. We understand your frustration with the shipping delay and the issue with coupon code verification. This is not the level of service we strive to provide, and we take your comments seriously. Please know that we are actively addressing these concerns internally to prevent such situations from happening in the future. Your feedback helps us refine our processes and improve the overall customer experience. If you have any further questions or require assistance with your order, please don't hesitate to reach out to us. We value your business and want to ensure you have a positive experience with us in the future.

Response from WubenlightSep 13, 2023

Hi Charlotte, We're sorry to hear that you haven't received your order yet. Our records show that your Tracking Number is 1ZB35H29YW15812574, and you can track its status using the following link: https://www.track718.us/en/detail?nums=1ZB35H29YW15812574 If you still haven't received your package, we recommend checking with your local post office or inquiring with your neighbors in case it was delivered to the wrong address. Please don't hesitate to reach out if you have any further questions or concerns. We appreciate your support and patience.

Response from WubenlightSep 6, 2023

Hello Alexander, We extend our deepest apologies to customers who have purchased the Wuben X3 flashlight. We prioritize strict quality control, which led us to extend the delivery timeline. Then there was a backlog in our logistics system due to the simultaneous processing of over 4,000 orders. All issues are now resolved, we are working diligently to expedite your orders. Here is our announcement regarding order status and compensation plan To Official Store Buyer: US Orders: Ship from Sep 1 to Sep 10, deliver within 3-7 workdays. International Orders: Start shipping on Sep 20, deliver within 25-30 workdays. Due to the extended delivery time, we will provide a complimentary G2 flashlight (random color) as compensation, which will be shipped alongside your X3. For all US/International Orders, If you want to cancel the order, please contact our customer service team at [email protected]. You'll receive a full refund and an additional 30% discount code (not applicable to discounted items). Please accept our sincere apologies for the delivery delay. we are committed to improving our processes for quality products and more considerate service in the future. Your suggestions are highly valued as we aim to enhance your shopping experience. Thank you for your unwavering support and trust in Wuben.