Dana
Good outcome. Mediocre service
They got a positive outcome for me, but client service was slow and unreliable
Response from The W Tax GroupApr 18, 2018
Dana, I am very happy that we were able to resolve your case with positive outcome for you. The outcomes that we get for our clients is a very important part of our company's success. However, I am seriously concerned that you found our client service "slow" and "unreliable". This is not howe we do business. One of our core beliefs is exceptional customer service. I apologize for your experience. I intend to reach out to you personally to discuss your experience so I can address your concerns. I hope that our company can learn from your experience as well. Sincerely, Principal Attorney, Stephen A. Weisberg