David W.
Started out good was getting call backs…
Started out good was getting call backs and e-mails very quick.. then after committing and starting to make payments communication broke down .. wasn't getting call backs nor e-mail replies.(many) Was told one price before we started then price jumped up almost 1,000, was also told I could not clam shipping cost only to find out later after talking to another tax group that I could. I reported this to him and he had to ask the attorney only to say "yes we could have but its to late now but good to know for the future" (over 2k in shipping cost lossed) He should know this as thats what i was paying so much for & made me feel like i was at h&r block with someone that knew very little about the tax process & reading from a list. Very unhappy with the process but got the job done very sloppy. A few weeks after all was done & started the payment process with the irs they came back with a 3k larger number then they gave me to start and there was nothing the w-tax group would do without charging me more to make adjustments. now my 1.5 year payment program is a 4 year program. Because of this I did not get my 2017 taxes done thru the W-group and will not recommend them to my family or friends.
Response from The W Tax GroupApr 18, 2018
David, Upon review of your case, the outcome negotiated by our professionals was very favorable to you. However, I cannot overlook your reaction to your experience. I apologize for anything done that made you feel this way. You deserve a seamless client experience. There was clearly a miscommunication here. We hang our hat on being open and honest. Overall we work hard to provide a client friendly interaction. Clearly you did not feel this way and for that I am truly sorry. I intend to reach out to you personally to discuss your concerns. Sincerely, Stephen A Weisberg, Principal Attorney The W Tax Group