The Wall Street JournalReviews of wsj.com

Absolutely horrible company! They baited me in with a small fee to read an article and unknowingly I signed up for a very expensive subscription. Ridiculously expensive! I admitted to the supervisor I didn’t realize that I had signed up for the sub and asked if I could get any sort of refund as my situation financially is dire at the moment and any little bit would help! Even just one month back (I had the sub almost 2 years without knowing) I had tried to cancel before and kept getting an error on the last page. She said no. Company policy. No refunds at all. While I know they don’t “owe” me anything for taking their bait so long ago, it would have been a kind and helpful gesture to at least refund me 40$ of the over $700 I’d paid to them over the years without even wanting or using their news platform. A small amount of Simple customer care and showing compassion would have actually given them some chance at showing they’re a decent company with some scratch of ethics. Sadly, they’ve proven they’re not worthy of being called a decent company. Reader beware…

The way DJ runs its WSJ (Wall Street Journal) subscription plan is deceptive and downright sleazy. The teaser subscription price rolls over automatically into an insanely high subscription rate (for me it rolled into $52.99 a month subscription), which we attempted to cancel the very first day it renewed, however per their ToC you must cancel the subscription the day before it renews and they will not pro-rate the month. This is spelled out in a ToC you signed 13x months ago. Good luck remembering that. This is an unreasonable and purposefully deceptive practice designed to fit their business plan and model and recover the cost of their low teaser subscription all in the 13th month. This can all be avoided by 1) sending a courtesy email saying your introductory subscription is renewing at a new higher rate 2) allow customers to cancel auto-renewal on the day it renews, literally or 3) pro-rate the month and not force your subscription on customers who no longer want them. This is tantamount to a de-facto "subscription r*pe."

After so many years as my AM read, I quit. I find Pravda or the Havanna hearald print less anti Trump "news".

They block all of my comments regardless of how innocuous they are, including "test", "I agree 100%" " "Not if you have unbiased integrity" etc etc

I signed up for a special offer of $1 dollar a week. Someway WSJ decided that I had two emails and started charging me $41.72 twice. They refuse to refund any money and stated their policy was to charge for both accounts. One phone access, two accounts!!! Customer service was trouble!!!

Don’t believe anything this “news outlet” says, all propaganda and disinformation paid for by the Pentagon via your tax dollars

Price jumped from $4 to $42, didn't realize and forgot. Thought I had already cancelled the subscription. They refused to refund anything at all despite never logging in for several months. Yes I know it's in the T&C's but only bad companies operate this way. I will never give them another dollar.

I subscribed to the Wall Street Journal print edition — and from the very beginning, I never received the correct newspaper. Instead, I kept getting a local paper (The Advocate) I never subscribed to. I contacted WSJ customer service multiple times, spent time on the phone, and even provided video footage from my Ring camera showing the wrong paper being delivered. Still, nothing changed. Their only response? “At least you have the digital edition.” That’s not what I paid for. I even reached out to The Advocate, who confirmed I’m not on their list — yet it keeps arriving. I eventually cancelled my subscription because no one could offer a real solution or refund. I’m incredibly disappointed with this experience and the lack of accountability. If you’re considering WSJ for home delivery — think twice.