WriteyboardReviews of writeyboards.com

Response from WriteyboardAug 17, 2015

Hi Dave, I am sorry that you had a negative experience with our product. Did you read the installation materials and watch the video? We cover the need to keep tape on the bottom part of the wall as the paint will drip as it is self leveling. I think we also suggest to leave a minimum of 2" if not more as a protector against what you experienced. I do not know the amount of drippage that you had and would love to see pics of how the wall looked after it had dried. There I also the possibility that the paint was put on to thick and therefore you experienced and irregular amount of dripping. I am here to help you so the more info I can collect will help me in solving this issue for you. We are willing to do what it takes within reason to make sure you are satisfied. I will look forward to hearing from you. I can be contacted at [email protected]. I am currently in Abu Dhabi and so with the time change I may not get back to you today.

Response from WriteyboardAug 17, 2015

very well stated Sheldon and we wish you continued successful creativity with your new Writeyboards!!!!

Response from WriteyboardAug 17, 2015

Hi Vicki, This is Bruce from Writeyboard and I am our product specialist. I am very sad to hear that you had a negative experience with our product and would like to talk to you about what may have gone wrong. Here at Writeyboard we strive to provide our customers with a product that not only performs well but is long lasting. Clearly there was a compatibility issue with the surface and that is why it may not have adhered to the wall the way one would hope. Please reply to this by sending me an email to [email protected]. I am confident that we can come to a reasonable resolution. In you reply it would be great if you could tell me if your wall was at all textured or if the paint used on it was a flat or enamel paint. One last thing.....I am out of the country so I was not able to look up your order so please provide me with what product you received. Our customer service team in the states will make sure that whatever solution we come up with will be taken care in a swift and precise manner. I will look forward to hearing from you.

Response from WriteyboardAug 13, 2015

Melanee - This is so great to hear; this is what we strive for. Thank you so much! We would absolutely love to see pictures. You can send to [email protected]. We hope to hear from you again real soon. Peace! The WriteyBoard Team.

Response from WriteyboardAug 17, 2015

Hi Carolina, I am very happy that you are enjoying your new Writeyboard Products and I am equally saddened that you had a negative customer service experience, Here at Writeyboard we strive to give the best customer service possible and usually are very successful in that endeavor. This particular week you caught at a very bad time as we are a small company and due to the fact that we had 4 people out for most of the week made it very hard to handle phones ,live chat and shipping and so I very much apologize for your inconvenience, As you see by the extra goodies you received we not only care about our customers but ALWAYS make up for any lack of support that may occur. Wishing you continued happiness with your products and please feel free to contact us should you have any questions or further dry erase needs. W will be here for you.