Diane J.
I travelled on KLM airlines from…
I travelled on KLM airlines from Edmonton Canada to Humberside UK, one change at Schiphol Airport. Told by KLM staff flight was cancelled. This was on Friday 08.09.2023 and there would be no flight until Monday 11.09.2023. Myself and hundreds of passengers where told to follow staffs instructions and get hotels and meals. customers will be reimbursed, It was utter chaos, hundreds of people wanting information and the staff did not know what to do with so many people not one manager available. Now after several letters, emails and been told money laid out will be paid back, i have email stating this, I am still waiting today and the case keeps getting closed and i have to start again. Now been waiting over 5 months would be interesting to see how many other people are in the position boat as me




