Wren Kitchens USAReviews of wrenkitchens.com

We were having a not so great experience with the Wren location we were working with. I was sent to the Wren US Customer Support team where Megan took over. I worked for Marriott Corporation for over ten years and consider myself to be a customer service expert. Megan is a true example of someone who understands and provides exemplary customer service. Megan listened with patience to what we had to say, she apologized, she showed empathy and she came up with a solution and asked if that would work for us. Because of our experience with Megan, we will continue to use Wren and we will recommend Wren, just not the Commack Wren Showroom. I hope you are utilizing Megan to train new staff, she should be sent to the Commack showroom to train the staff there on customer service. Thank you Megan

I had a fabulous experience with Wren from the very beginning of my journey with them. From Graig the kitchen planner. Jamie and his team who fitted my beautiful kitchen all new appliances installed walls floor lighting all rubbish removed. All finished in 4 days. First class job from all the guys. I am absolutely Delighted with my beautiful new kitchen. THANK YOU WREN. Glasgow.

Raven on the Installation Team at Wren Kitchens was super awesome today in helping to schedule a double delivery of our new kitchen cabinets on the same day! People like this make the world a better place.

This review is only for the experience I had today with Mya from customer service. My full review from the salesperson is a completely different story and review. Today was day two of my installation of my new Wren kitchen and there were two major issues that I was told would happen by the installers and that was not the case. I ordered and paid for under cabinet lighting and was told that the installation team would install it but found out that I needed an electrician for that. Then I was told by the Pre-fit technician that my microwave was not up to code, that it had to be 30" above the stovetop. Found out that was not accurate, that 18" is all I needed. After talking to my salesperson about this issue and needed a mock cabinet to screw the microwave into, because the soffit above would not hold it. Never received what I asked for and would have ordered an upper cabinet had I been told the right info. Called Mya twice today and she was absolutely fabulous and cared about what I was going thru and so apologetic. She helped with everything today and even moved up my templating appt. 2 day's and ordered me the upper cabinet and didn't charge me for it as a sign of good faith with my issues. Mya really turned my stressful situation into a positive outcome which I am forever grateful for her patience and kindness. Thank You so much Mya you get 5 star's from me. As far as my salesman, I will be contacting corporate about his leaving out many details and his half truths. This is unacceptable!!

I had an outstanding experience with Heidi. From our first call she was friendly, professional and genuinely seemed invested in helping us. Heidi took the time to fully understand our issues and worked tirelessly to find a solution that met our needs. What stood out to me most was her patience and attention to detail. Not only did she promptly respond to our inquires, but she also kept us informed throughout the entire process thus far ensuring we felt supported every step of the way. Heidi really went above and beyond, taking extra steps like explaining in detail the cabinet face and not being glossy but matte. It’s rare to encounter such exceptional customer service, specially when it was completely the opposite from how we began. We had a terrible sales representative and the store manager wasn’t much better. If it weren’t for Heidi’s dedication and care that she demonstrated this would have been a much different outcome. Heidi’s customer service exceeded 5 stars!!!

My service person Ashley is the best person you have working there l would only like to work with her because she gets everything right and l have no problems she's the one people will remember when talking about your company's service great job Ashley give her a raise AH

I must commend Balto, the customer service representative who very patiently guided me through the most successful outcome in obtaining what I needed replaced and ordered. Thank you Balto.

We have had nothing but problems with our order. All of the problems the designer and the team that was supposed to oversee the plans. There were 3 HUGE mistakes and we needed to call the customer service dept. This experience with Ashley & Nikki made the situation more bearable. These ladies went above and beyond to help us rectify the mistakes. They were both patient and helpful and helped us replace parts and worked with us to make the design work better. The kitchen is still not done as we’ve had such huge setbacks but I just wanted to give a huge thank you and appreciation for the customer service support we have received. Tried calling and emailing the designer and she has yet to return a call or respond to an email. It’s funny but during the process of designing and buying the kitchen she was so attentive and the minute she made a sale it was like we no longer existed. Do NOT shop at the SELDEN, NY showroom.