Wren Kitchens USAReviews of wrenkitchens.com

The in store experience was great. Delivery not so much, whoever is responsible for the questionnaire doesn’t relay the information. Drivers were surprised by second floor delivery, they had to redeliver cabinets that were too heavy, on redelivery they again came fully assembled and had to reschedule. Communication is awful when there’s an issue and we’re delayed about 4 weeks now, probably more like 6 weeks because countertops will be delayed as well. Wren relying here saying they tried to reach out is great but a lie, I called every time, never once was reached out to.

If I could give this company a zero I would have. During the design portion I specifically asked how long would I be without a kitchen since I have a family it is information that’s needed. I was told once demo was complete (which they don’t do) it would take approximately 6 days total for install. One cabinet showed up broken and I was told that counter measuring would be pushed off two weeks until the new cabinet was delivered and installed. After fighting with them saying that was unacceptable the sent the counter measuring team after initial install. The sales team told me counters take 3-5 days after measuring for install. The counter team told me that was a lie. My measurements happened on October 9th they won’t be installed until the 23rd. I told them this was unacceptable and asked them to expedite the process. They told me they did and bumped up install to the 21st. Now I’m sitting here waiting for the install team after receiving three emails yesterday confirming install and taking the day off of work because install window is between 8am-5:30pm. I just got off with customer service apparently no body told the installers they switched the dates and they are still coming on the 23rd. The app they have you download is a joke and does nothing in the process of helping. When ever you do talk to customer service do yourself a favor and tell the first person to just give you to their boss because they will just keep putting you on hold getting nothing done. Some of the managers were helpful but and overall experience with this company is horrible. They have no communication with anyone and subcontract out everything so it’s just crazy. Also I forgot to mention the delivery team bringing in my replacement cabinet knocked a clock off the wall and completely scratched the entire wall with the cabinet. Par for the course with this company even when they’re fixing a problem they just create a new one

Horrible experience! I would never order another piece from Wrens kitchen or recommend this company to anyone. Kitchen cabinets came in unassembled Also came in the wrong color and with missing parts. Didn’t receive the parts to hold the sink to the cabinet. The designers in North Bergen, New Jersey know nothing and customer service isn’t helpful so it’s a lose lose when you get your kitchen, remodeled with rent kitchen.

Wren kitchen's does not know how to communicate with its customers. They have dropped the ball on 4 different days with delivering my order and the installers messed up the installation resulting in yet another delivery slot is required. I have taken off a total of 5 days from work to get the pieces delivered and installed and I still do not have all the correct pieces and kitchen is 80% installed. Very unhappy with how corporate is choosing to handle this. I will NOT recommend Wren Kitchens to ANYONE ever!!!!

The install has not been completed as promised, two weeks beyond the promised time. Have had to deal with multiple service reps, a manager and the installer. There's been no show for deliveries, no countertop measuring, no reorder of damaged cabinet and doors, and numerous miscommunications. I feel we were promised products that were not appropriate for our kitchen and were yessed to death so a sale could be completed. We started this process at the end of November and as of 1/20/2025 we don't have a countertop, a pantry cabinet cannot be installed, and the damaged door has not arrived. Very much regret going with this company, the cabinets' quality is not worth the money, they are way overpriced. Needless to say, I will never do business with this company again nor will I recommend it to anyone.