Mr Kamel A.
I have bought your plugins a few months…
I have bought your plugins a few months ago and still can’t use them, I can’t even activate your plugin since I bought it, Plugins are only causing more issues on my website , conflicting with other plugins, and every time I wait for their support team they come back with no answer At the end they said you have to wait for plugin update to see your issue fixed Now I have to wait for nothing and they closed my ticket without fixing my issue or telling me what to expect next Why are you charging me subscription?????? To have an inactive plugin waiting for you to never come back and fix???????? Your plugins are a joke and your support team is a joke and you are all a joke. how can I trust you to run my business??
Response from WPekaDec 12, 2024
Thank you for sharing your concerns. We sincerely apologize for the inconvenience you’ve experienced with our plugin and support services. To help us resolve this issue as quickly as possible, could you please share the following details with us? Screenshots or a video demonstrating the specific issue you’re encountering. Any error messages or conflicts you’ve noticed with other plugins. Kindly send this information to [email protected], and our team will prioritize your case. We understand how frustrating this has been for you, and we are committed to addressing the problem promptly. Your feedback is invaluable, and we’ll use it to improve both our plugin performance and support process. Looking forward to resolving this for you.




