WoxerReviews of woxer.com

*updated from 1 star to 3 star after woxer responded and supplied a pathway to resolve the issue* --- updated review --- Thankful that Woxer reached out and I was able to get replacements for the defective undies. I am still disappointed it took a bad review on this site for them to act, rather than thru the original support thread, but I get that AI is a new tool and folks are doing their best to work with it for efficiency. Very happy with the quality of the undies that weren't defective. Will conciser purchasing with them in the future. ----- original review --- I bought 5 pairs of underwear, expecting high quality and longevity given the price. 3 out of 5 of the underwear have defective waistbands, rendering the underwear unusable, as the elastic no longer functions to hold them in place. I emailed their customer service and got an ai-bot response simply explaining that since I was outside of the 45 purchase day window, there was nothing to be done. Very disappointed that I spent so much on underwear that didn't last a year.

I liked the Woxers that I got (both with and without pad liners and various lengths. However, two of the five or so pairs that I bought started developing holes almost immediately (one within the first wash by the seams and one after a few months of non-everyday wear). I'm overall disappointed that 2/5 pairs are already getting to the end point of wear because there are almost pinky-nail sized holes forming.

I've had no problems with the items I've received as yet, but shipping times and customer service are abysmal. Order placed April 8, "processed" on the 10th with a promise of shipping within 48 hours of that, but didn't actually ship for another 11 days. Arrived May 1st. Emails inquiring about the nearly 2 week delay went unanswered. I like the underwear but I'm not going to be ordering from them again

Three stars because in 2020, shortly after their launch, I got several pairs that I absolutely loved! I still love them and wear them to this day. So, about a year and a half ago I bought 4 more pairs expecting the same great quality. They were comfy of course, but 3/4 of the pairs have holes or damage/fraying to the waistband. I'm exhausted by companies producing cheaper and cheaper products and long for a brand that just keeps the same quality standards.