WoxerReviews of woxer.com

I placed an order of almost $200 and never received my order though it said that it was delivered. It was placed supposedly in my mailbox which is far from the front of the house on the main road. Anyone could have taken the package as my mailbox is not big. Woxer customer service says that since it was placed in my mailbox I should take this issue up with the delivery company. The delivery company is not taking responsibility for this. So I am out of $200 and no items. This is something that has never happened to me or my wife in the 5 years living here. And usually if something is not right with any delivered merchandise, we have never had any issues with the company. CUSTOMERS BEWARE OF PURCHASING FROM WOXER! I bought these items as a gift for my wife! It’s the first time purchasing such items for her and this experience has caused me to go on personal to purchase clothing.! OH!!! And Woxer does not have a phone to speak to anyone IN PERSONE! You have to deal with email.

Don’t waste your money! Don’t waste your time! I wish I had looked at this page before because it has at least half one star reviews and I can tell you why. I spent over $100 on woxer briefs after hearing rave reviews from a friend. Unfortunately, I ordered a size too big and thought that since they were brand new, I knew I could exchange unopened items. Nope! Could not return brand new items because they were on sale or because they were a mystery item. But it gets worse. I sent four or five emails trying to figure out how to get even a store credit and still haven’t gotten the information I asked for. I’m taking a step toward good mental health. I’m going to throw these brand new underwear directly into the trashcan and I am done with WOXER and their “customer service”.

So comfortable… until the waistband gives up I originally purchased just a few pairs of Woxers to try them out and absolutely loved them. They were seriously some of the most comfortable underwear I had ever worn. No riding up, no digging in, no constantly adjusting things that have somehow migrated to places they have no business being. 😂 I could put them on in the morning, wear them all day, and basically forget I was wearing underwear—which, in my opinion, is exactly what good underwear should accomplish. I was so excited that I had finally found comfortable underwear that I went back and ordered several more pairs. Unfortunately, within just a few months, the waistbands on several pairs stretched out so badly that they became unwearable and I had to throw them away. One pair also developed a hole. I'm extremely disappointed. These are not inexpensive underwear, and for the price, I expected them to last considerably longer than a few months. I genuinely love the fit, fabric, and comfort, which honestly makes this even more frustrating. I finally found underwear I actually wanted to buy more of—only to discover that the quality doesn't seem to match the price. If the waistband quality were improved, I would happily keep buying them. As they are, I just can't justify spending this much on underwear that may need to be thrown away after only a few months.

I bought their underwear for years. I stopped for two major reasons: 1) their underwear bands melt/warp when subjected to light amounts of heat. This happened to several of my pairs even on my dryer’s lowest cycle and Woxer was never responsive to me when I attempted to contact them about it. These items are expensive and I would expect the company to make this right, but they refuse to acknowledge the issue. 2) I made a large purchase of underwear earlier this year, after being a customer for several years. They apparently decided to make a new type of boxers that were shorter than the ones I have been buying, but the pictures looked identical and the item’s title did not denote the difference. I realized my mistake after purchasing and before they had shipped. Woxer refused to allow me to modify my order to the correct items despite the price being the same and despite my long history of buying their products. I sent the items back anyway and woxer not only refused the refund, but they never sent the items back. When I tried to dispute through my bank they refused to back down. Now I’m out over $80 for items I don’t even have. Do not buy from this unethical company.

Originally I started purchasing from Woxer to get away from the transphobic company that is TomBoyX - I wanted boxer briefs made of modal that came in a wide variety of colors and sizes. I thought Woxer fit the bill, and decided to give them a try. A few orders later (because initially I was happy with their products), and problems started occurring. A bra I purchased on March 10, 2026 (it is now May 25th, 2026) is starting to essentially fall apart - the band is waving/waffling horribly. Due to the order being more than 45 days old, I can no longer return it. I have a pair of underwear that developed holes around the stitching of the gusset that I purchased in November of 2025 (and again it's May 25th, 2026), roughly 6 months ago. I have another pair of underwear I purchased on April 7th, 2026 that developed a hole near the band on the side; this is the only item they were willing to replace/refund, and I had to deal with a crappy AI chatbot first, then a less than helpful customer service agent (they acted as if I could return all 3 items, but I could actually only return the pair of underwear I purchased in April, and they said they were making an exception, because the order is more than 45 days old). I've had Hanes brand underwear, the cheapest ones on the market, last for almost 10 years, yet these premium Woxer underwear and bras I've paid top dollar for won't even last 45 days to a year while following the washing instructions to a T? This brand is a ripoff, and their products are garbage. Avoid at all costs!

If I could give zero I would. 1. Filtered to boy shorts but somehow received briefs. 2. Their stupid chatbot can’t find orders with names, emails, order numbers or addresses. 3. The return process is cumbersome, probably on purpose.

EDIT/UPDATE: Had an exchange with customer service and Woxer was really responsive to the issue. They explained that since my original order that they have changed the vendor for the waistbands, and offered to make it right by sending a replacement order. Can confirm that the waistband is indeed a different, much sturdier material. Will be checking back in a few months time to update my review based on how these boxers age (while of course respecting washing instructions.) Bought some Woxers...were very excited to try out some undies in the cuts that they offer. A month into wearing them the waistband has stretched out tremendously (nothing to do with my size or the undies' size...), and one pair developed holes along the seems. They were nice to send a replacement but I had to pay for shipping. Now 10 months later, all of the waistbands have stretched out, there are holes everywhere, even though I'm respecting the washing guidelines and I bought the appropriate size for my body. Shit quality for the price. Really disappointed.

I’m saddened to write a bad review about Woxer after my years of being a customer and subscriber. The quality of their product has went downhill. I have bought several pairs that upon first use the waistband stretched out tremendously. I tried to give them a grace period to maybe fix this issue but still no. I have an old pair of TomboyX boxers that are still in great shape with no waste band wear or holes that are older than all my pairs of woxers. Bad quality for the price :(