MA
Horrible, do not buy
Horrible! DO NOT BUY FROM THEM. I’ve literally never been gaslit like I have by this company! I ordered $50 briefs and was informed the package was delivered. It was not. I know this because I was home the whole time AND had security footage to double check. I wrote to their alleged customer service email, MULTIPLE times, and they never answered. I wrote on social media, nothing. Finally I tried again six months later to the exact same email address, and someone wrote back saying “oh sorry it’s outside of the returns window.” Excuse me?? Refund me! They wrote back again, saying “you wrote to the noreply email which we don’t check, and also the package was delivered.” I had included the entire thread in my emails, and had very clearly written to their support address, not the noreply address. And they can pretend it was delivered all day long, it simply was not. Reading the multiple reviews here of other people having the exact same experience is validating and makes me seriously wonder if this is a fraudulent company.
Response from WoxerMar 3, 2026
We’re really sorry to hear about your experience and understand how frustrating this situation must have been. After reviewing your case, our team confirmed that the order was marked as delivered by the carrier. Because the request came well after our refund window had passed, we were unfortunately unable to process a refund in line with our policy. That said, we still wanted to help and offered a store credit as a solution. If you’d still like assistance using that credit or have any other questions, please feel free to reach out to our support team at [email protected] and we’ll be happy to help. We appreciate you bringing this to our attention and hope we can improve your experience moving forward.


