WowpetsmartReviews of wowpetsmart.com

Ordered some dogs toys - on a Buy One Get One Free deal. They took a while to arrive and when they did they didn’t honour the BOGOF promotion - upon seeing this and the low quality of the toys I sent a email on the 02/01/25. Still no reply. I Hope no one else will fall for this Con. doesn’t look like they are even bothered about replying to their disgruntled customers on trustpilot, worrying!

Delivery time was way over the stated one. The packaging was the cheapest i have seen in a very long time and my boy ripped both toys within two minutes. Not worth the wait nor the money. Also customer service was non existent. Very disappointed!

I ordered these products under the promise that they are virtually indestructible and safe for dogs. In less than 5 minutes the toy was destroyed and my dog was eating the filler. They are extremely cheap and the entire experience is a scam. Don’t fall for it! Absolutely no customer service and the money back promise is a lie. Terrible. Do not send your money to this company. Obviously manufactured in China and probably a Chinese company.

The toy lasted 4 minutes with my dog. They guaranteed a refund but now no one responds to my several emails.Do not buy from them

Don’t waste your money. These toys are not indestructible! Toy quality is no better than any other I’ve purchased. I gave them as Christmas presents and my dogs destroyed them within 15 minutes!

I bought two of these toys and my dog destroyed them in 2 hours. Absolute scam. I emailed customer service and I have to PAY to get the new “free” toy.

I bought 2 "indestructible dog toys (squirrel and duck) which my dog destroyed within 5 minutes. When I e-mailed their customer services I got an immediate-mail which seemed fairly reasonable: " Dear Customer, I'm sorry to hear that your dogs tore apart the toys you received. We understand your concern. As part of our commitment to customer satisfaction, we offer a toy replacement service. You can choose from more durable toy options such as nylon, rubber, or rope toys to replace the ones that were damaged." I replied to this asking for a refund - and within minutes got EXACTY the same response. 2 more messages elicited the same worded e-mail!!! They clearly know there's a problem and even have the automatic response ready for ALL e-mails addressed to the support (at wowpetsmart.com) address, in which they acknowledge that everyone contacting this address is complaining about dogs being ably to destroy their indestructible toys. I'm certainly not throwing any more money at them for postage - they must be stopped trading under false claims.

Customer service is automated and not responsive. Phone number is not real.