WorthPoint - A community dedicated to antiques, collectibles, memorabilia, and the valuation of rare items. Research and get appraisals for your antiques, collectibles, memorabilia, art, and more. What’s it Worth?
Worthpoint (worthpoint.com) has 409 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Professional Organizations · Atlanta, Georgia
Excellent
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Professional Organizations · Gainesville, FL, Georgia
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Professional Organizations · Dacula, Georgia
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409 approved reviews, newest moderated first
Roger R.
First Class, highly professional. Prompt, effective personalized customer service. This should be your go to for buying service or research !!!
Response from WorthpointJan 21, 2021
Hi Roger, Thank you for your kind words. We appreciate your review. Please feel free to contact us if you need us in the future. We’re always happy to help. Thanks! WorthPoint Team [email protected]
Richard K.
Rep Katharine was so nice in getting my annual subscription squared away for me. I'd run into a snag with my associated email and she was extremely helpful. Definitely went above and beyond to assist. Overall a great experience!
Response from WorthpointJan 21, 2021
Hi Richard, We appreciate your feedback and the time you took to leave us your review. We’re happy that you had a great experience with us. Please feel free to contact us if you ever need us again in the future. Thanks again, WorthPoint Team [email protected]
Marcel M.
This in NO a price reference at all. This is an auction place and you will be far from the true if you think that the prices shown here are accurate. Do not believe the MSRP price shown by companies that find the price in this WorthPoint.
Response from WorthpointJan 11, 2021
Dear Marcel, Thank you for leaving us a review. We appreciate your feedback and understand your frustration. We want to help clear some things up. WorthPoint is not an auction site, we provide sales data from over 350 data partners that supply their sales history to us. We help people discover the worth of their items through historical sales data. We understand that sales data can range from a myriad of things, such as the source of the sale or auction, or the time of year and/or the year when it was sold. This is why we are always partnering with more data resources continuously. If you are a current subscriber or not, we’d love to help you in your search and see if we can help in any way. Please feel free to reach out to our team via our email below. Thanks! WorthPoint Team [email protected]
John D.
Charged twice past the trial period despite cancelling. Worth point refuse to cancel both payments. I would highly advise against even using this company for a trial! They are grabbing my 40 dollars over a technicality, despite me never using the service during this time. 0 stars, don't use this overpriced and dishonest service.
Response from WorthpointDec 24, 2020
Dear John, Thanks for your feedback. We appreciate your review. After investigating the account information, our records show that on 11/10/20 the account under the email address [email protected], initiated the “Value It” subscription for $23.99. Each subscription provides a free trial. Our free trial is 7 lookups or 7 days, whichever comes first. If the subscription is not cancelled, the subscription will begin. Your free trial ended on 11/17/20 and was not cancelled. However the payment method provided could not successfully draft the 23.99 charge until 12/02/20. The account was not cancelled, and the following monthly draft began on 12/18/20. This draft was also unsuccessful. However you reached out to our teams via email and we were able to cancel the account and stop the draft attempt. We also provided a refund of the 11/17/20 payment that was drafted on 12/2/20. The completed charge was returned, and the attempts at charging were stopped on 12/18/20. In summary, there were two charge attempts initiated on 11/17/20 and 12/17/20. Only one was successful, which occurred on 12/2/20. The second draft attempt was never completed and the attempts at drafting were stopped. The successful draft was refunded. Please feel free to contact us if you have any additional questions or concerns. Thanks! WorthPoint Team [email protected]
David R.
When my stepfather passed, it fell on me to inventory AND VALUE his estate for the courts. I didn’t even know what some of that stuff WAS let alone what it was worth! When I found WorthPoint I knew my problems were solved! In a matter of a month, I was able to look up hundreds and hundreds of items and, most importantly, including books, furniture, and Art. There were only maybe 3 items I couldn’t nail down, but I did see thousands (literally) of items similar enough to know I may never find something identical, but generally what it’s worth overall. With photos of nearly everything and fast search results, I can hand in my valuation to the courts with ample support for the figures I used, showing multiple and recent auction sales amounts. The price was completely fair, and to be honest, for what I got out of it, I’d have been willing to pay more for the month I used it. As for customer service, when I forgot to cancel the recurring subscription fee I called, got a real person quite quickly, explained my error, and had a refund before I hung up! There are next to no companies I can say you can expect that kind of service from. I am very pleased and very grateful for this service and for their customer service. For me, it was perfect. If you are not sure and still undecided, give them a try!
Response from WorthpointDec 17, 2020
Hi David, Thank you for the time you took to let us know how we are doing. We appreciate your feedback. It’s great to hear that you were able to tackle such a large project with our resources. Your input helps us to continue to provide our customers with the service needed in situations much like you described. We would love to chat with you more about your WorthPoint experience and gain valuable customer feedback from you. If you are interested, please reach out at the email below. Thanks again! WorthPoint Team [email protected]
Ben
I had to value a houseful of belongings for probate and I found this site invaluable. Happy to pay the subscription for the short period I used it as it saved me a huge amount of time. I don't understand the bad reviews which basically seem to be along the lines of "why should I pay so much for something I don't want?" This app isn't for everyone, but if you need to value a large amount of possessions its invaluable.
Response from WorthpointDec 17, 2020
Hi Ben, We appreciate your review and kind words! It’s fantastic to hear how well WorthPoint worked for your probate valuation needs. We appreciate your business and are always here if you need us in the future. We would love to chat with you more about your WorthPoint experience and gain valuable customer feedback from you. If you would like to chat with us, please reach out at the email below. Thanks again! WorthPoint Team [email protected]
Andrea C.
Worthpoint....... I wonder when I am going to get a refund of the money you have kept on drawing out of my account without I noticed it some weeks ago. You phone number is closed.... This is a friendly question and request..... Thank you
Response from WorthpointDec 17, 2020
Hello Andrea, That certainly sounds frustrating. We are always working on improving the customer experience, so we thank you for your feedback. Via our database, we have been able to track down the subscription that was created, and stop the billing. Per our records, an account was created on 8/01/2020. Each subscription provides a free trial. All users gain access to the free trial when a subscription is created, which is 7 lookups or 7 days, whichever comes first. Like many subscription based services, when the free trial is complete, the billing information provided is used if the trial is not cancelled. We have cancelled the subscription and have provided a one time refund. Please feel free to contact us if you have any additional questions. WorthPoint Team [email protected]
Jess P.
I opened an account by mistake (I was trying to buy an item and found it as a Worthpoint post) and really LOVED that this site exists! Though I couldn't buy the item, I was able to see what it typically sold for over the years and that made me more informed as I look for it online.
Response from WorthpointDec 17, 2020
Hello Jess, Thanks for your review! We’re glad you found us, no matter how you did it! We’re always here to help if you need us again. Have a great day! WorthPoint Team [email protected]