Worthington DirectReviews of worthingtondirect.com

Great products - great service

When I had an issue with my order, I was able to contact customer service, and their representative, Jumie Olaibi, was very helpful. She took my need seriously and acted on resolving the situation as quickly as possible. This alleviated my stress and concern. Thank you!

Jay was extremely helpful and kept me updated every step of the way. Product was delivered in good shape and on time.

Really easy to order and to get help with replacing damaged items - everyone I contacted was very responsive.

Product is terrible, and if you’re going to badger me for a review this is what you get.

Jumie, Aidan and the entire team are so wonderful to work with They helped me with some logistics issues with damages and disconnects very quickly and smoothly Appreciate your support and keep up the great work

The customer service reps are very responsive and helpful. We have purchased classroom furniture for our school for years and have always received quality items. The company is really great about helping with items that are under warranty and need replacement.

I’m providing this feedback at your request regarding the Konfurb headrest for the Colamy Neza chair that I purchased through your site. From a customer standpoint, the biggest issue is the lack of product transparency on the listing. The page currently includes only two images of the chair with the headrest attached, and neither clearly shows the rear mounting design or provides a close-up of the headrest itself. To try to fill in the gaps, I also looked into the manufacturer, Nine Group, but found similarly limited information there as well—no additional images or meaningful specifications. As a result, it’s difficult to make a fully informed purchase, particularly when it comes to understanding adjustability and overall functionality. In practice, the headrest feels extremely limited. It meets the most basic expectation of being an attachment, but it lacks meaningful ergonomic design. It sits noticeably far back on the chair, and without any forward adjustment or articulation, it doesn’t provide effective head or neck support in a standard seated position. I found that I had to use a separate headrest pillow just to compensate for the gap and make it usable without reclining the chair, which largely defeats the purpose of purchasing a dedicated headrest. The product did arrive intact, and installation was straightforward, so no concerns there. However, I do have some reservations about long-term durability. The mounting screws are positioned on the underside, which raises a concern that, over time, gravity and repeated use could affect how securely the headrest stays in place. Lastly, the pricing structure significantly impacts the perceived value. While the headrest itself was $35, the $40 shipping cost—particularly for a shipment from Illinois to Missouri—felt excessive and disproportionate to the product. That alone made the overall purchase harder to justify. Overall, I think there’s a clear opportunity here for improvement on the retail side—specifically in providing more detailed images, clearer product information, and a more balanced shipping cost structure. Even if some of the limitations stem from the manufacturer, better transparency on your listing would go a long way in setting accurate expectations and improving the customer experience.