Worthington Direct Reviews | Read Customer Reviews of worthingtondirect.com

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Worthington Direct

About Worthington Direct

Worthington Direct provides specialty furniture products for school, church, daycare or office. Our goal is to make your purchasing job easier by giving you direct access to competitive prices on all types of commercial and educational furniture products. From understanding the importance of classroom furniture in education to uncovering the latest trends in office design, we have your entire school campus or office building covered.Order online anytime, but we welcome and encourage you to contact us during business hours with any questions or for volume quotes. We freely offer our consultation via phone, chat or email so that you can focus your budget on furnishing your learning space and not on costly space planners. You may not purchase educational or business furniture often, but we have over 29 years experience and are here to help you make the best investment possible for your school, office or organization.First-class customer service is the reason why schools and organizations across the USA return time and time again to buy furniture from Worthington Direct. Our customer service team will expertly handle any unlikely issues that arise due to fulfillment errors, damages, shortages or defects. Talk, chat or email directly with a person during business hours. No phone attendants or chat bots— just reliable, human to human customer service.

Worthington Direct (worthingtondirect.com) has 380 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: worthingtondirect.com
Website: worthingtondirect.com
Category: Wholesale
Location: Dallas, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 49% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Worthington Direct reviews

380 approved reviews, newest moderated first

Jennifer G.
Sep 12, 2024
Quick and easy ordering
Quick and easy ordering
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Seacoast Charter S.
Sep 11, 2024
Easy ordering
Easy ordering and quick fulfillment
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Stephanie C.
Sep 7, 2024
Zero Follow Through
I placed an order on August 6th totaling $4500.00 and was told my order would likely ship in 2 weeks. I received only one email confirming my order. Two weeks later I called to check in to see if my order had shipped yet and was told they were supposed to ship that day and to expect it the next week. The next week came and I still received no shipping confirmation or tracking info, so I called again. This time I was told that half my order was out of stock. When were they going to notify me of this?! Meanwhile I’ve already paid for the entire order and they can’t even tell me when it will be here. Now, it has been a month and I still haven’t received any part of my order, no follow up email, but they still have my money. Incredibly dissatisfied with the communication, customer service and follow through of this company. Like so many others, they shouldn’t charge you until the product actually ships.
Response from Worthington DirectSep 10, 2024
We are sorry that your order was delayed due to certain colors being out of stock. We were unaware of the situation until you checked on your order and we apologize that communication was not made sooner. Our team will reach to you today to see if there's anything we can do for you while we await the backordered colors.
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Marietta K.
Aug 29, 2024
Very pleased!
Just wanted to let you know how pleased we are with the new desks. In our 50 years as a small rural private school, we have never had new desks. The quality is great! Your customer service is exceptional. It was easy to order, the desks were quick to arrive. When we had a problem with a couple of the desks, staff were also quick to resolve the issue. Thank you so much!
Response from Worthington DirectAug 30, 2024
Thank you so much for sharing your story! We know that new school furniture isn't a daily purchase for many schools and we feel honored to help with such a special occasion. Have a great school year ahead!
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Lynn L.
Aug 29, 2024
Sharon has been very helpful throughout…
Sharon has been very helpful throughout the ordering process.
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Kenneth Snipes S.
Aug 22, 2024
Your packaging is subpar.
Your packaging is subpar.
Response from Worthington DirectAug 23, 2024
Thank you for your feedback, we'll pass this along to the factory. Let us know if you have any issues with your furniture.
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Chris M.
Aug 21, 2024
Had to ask a question with the online chat which only took a quick moment and then I was easily able to place my order.
Ease of website
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NorCal B.
Aug 16, 2024
Items are not as advertised on their website.
We wanted 3 table/chair sets to replace our breakroom furniture. Once received, we found it to be good quality, however, we did not receive what we originally ordered. They did what they could to make it right, but there is is something about getting it right the first time that customers really like. Also, their website had an icon that said, "quick ship," which I misinterpreted as, ready to ship. Well, my small order of 2 table sets is on a 6-8 week delay. WHAT THE FOOGIES, MAN! Yea, I'm disappointed to say the least. Their customer service is pretty good, and from my experience, you will definitely need it.
Response from Worthington DirectAug 20, 2024
We are sorry to hear that you had issues with your order and we do appreciate that you brought the glide design change to our attention. Happy to hear our customer service got the situation sorted out and we hope your next order is without issue.
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