Worldwide Wholesale Floor CoveringsReviews of worldwidefloors.com

My wife and I purchased remnant carpet as well as new carpet for two bedrooms. Our sales person, Chris, was helpful but after we left the store he didn't return my email question confirming the delivery date. Their policy for confirming install date involves you paying the remaining balance for the carpet and install. I was very unhappy with this policy. Luckly for me I used my credit card so if their had been a problem I would have been able to get my money back but everyone else should be aware. In the future I will look elsewhere. On the positive side the install went without a hitch, the installers were friendly and the carpet looks great.

Poor customer service with multiple problems during the transaction, wrong deliver then missing items and not a single apology. I purchase the wood on October and the job is still not complete and we are now 12-31. Will never purchase from this company again.

While I take partial responsibility and am shocked at myself for letting it happen, the carpet was installed without anyone going over a floor plan with me, but I do computers for a living, not carpeting. It seems to me that the carpet store and installers are the professionals and that someone should have offered this to me. Had we gone over the floor plan, I would have found out that the carpet I chose only comes in 12 foot rolls, thereby leaving many seams throughout the 2 bedrooms, hallway and living room and dining room areas, with one seam going across the CENTER of the living room. The seam in the living room is VERY noticeable. Knowing this in advance, we would have opted for a different carpet that came in a 15 foot roll, eliminating almost ALL of the seams. In their defense, they did place a service call to come out and look at the one seam, but my wife and I decided to cancel the call because we didn't want anything made worse. Also, because of this seam, it "appears" as if there are 2 different shades of the carpet, depending on the light and different times of day. This can not be fixed no matter how much better the seam was made. Overall, we are very disgusted !!!.

The store was great, huge selection, knowledgeable sales person. However, over a month gone by to find out that the carpet is not available, supplier can't make it... If I didn't enquire would be another month or more before discovered.... In the mean time started paying finance company for the runner I didn't have. Had to come into the store and chose another carpet. The installation was terrible, a thirteen step stairs were divided into five pieces, stitches visible, and to top it off, the bottom section off center by an inch. This is a second survey I asked to do yet no word from the company to correct for bad installation... Not a good business.

Store experience was really great, salesman was very knowledgeable about the products. Then it went downhill. Store never called to say the carpet that had to be ordered came in until I called to check up. Installers that came out where horrendous. Just finished renovating the room and having the carpet installed was supposed to be icing on the cake. My walls have wallpaper on them and the installers where constantly dragging the carpet backing against the wallpaper and scuffing it. Who would of thought I should have put plastic on the walls before I had the carpet installed.

The price at the store is great but the installer couldn't of been ruder to my family. First he was 4 hours late no,phone call. Secondly he didn't have the correct supplies so impersonally went to Home Depot to buy it. Third....the contact cement have a horrible odor not safe for children....when my wife asked about the safety the installer blamed me for not knowing that it wasn't safe to have my one year old in the house. Fourth....he had the audacity to state "I know run concerned about the baby but I have to breath these fumes and I have to drive to another job". Are you kidding me? Your comparing a professional installer toa one year old..... I wanted to simply throw him out of the house at that time. I have used this company in the past and will do so again but I guess this installer we'll I pm too much of a gentlemen to write those comments here.