Worldwide Wholesale Floor CoveringsReviews of worldwidefloors.com

Was told to visit Worldwide after my parents carpeted their whole house with them. We placed an order with them to carpet our two bedrooms. After placing the order we realized the two closets where not in the order so we called to add them at an additional cost. Delivery day came and the drivers realized that the added closets were not in the truck. We decided to go ahead with the installation of the two rooms and then set a date to come back and do the closets. Turns out the initial order had enough carpet to cover the the closets so the installers went ahead and did them. When I went to cancel the second order and delivery I was told I would not be able to get a refund of my money. It wasnt my fault they didnt check the measurements and it wasnt my fault the additional carpet wasnt on the truck for delivery but Im the one that is being punished. With a bunch of competition out there, I will NEVER recommend Worldwide to family, friends, or neighbors. Blows my mind how they would rather cheat someone out of a few hundred buck compared to the potential number of new customers I could have sent to them.

My sales person was fine. I did not however like having to pay in full for the entire job before they came to install. I had already paid 80% when the job was booked. I would think paying the remainder after the work was done to my satisfaction would have been more like it. The installers did not show until 10 am. Neither spoke much English and the and they did not acknowledge much of anything I was saying to them. This was a brand new condo, I had just closed the day before. They treated my bathroom like it was a porta John. They each took one room and both had different oud music blasting the entire time. The lead guy never put his phone down the entire time, at times yammering to some woman and what sounded like a baby. Its impossable to do a good job working like that. They left about 8, and there is hot melt glue in places all over the floor. Guess I will be looking at that for the next 20 years. Also, this was a multi shade floor and instead of laying it out for the best pattern it went down just as it came out of the box. No effort was made to make it look nice. This work should have been done over the course of 2 days not one very hot and incrediably long day. I would not use Workdwide again or recommend them to anyone.

I believe I was overcharged for installation of material

Once payment is received, care less about customer. Will take their own sweet time to COMPLETE JOB. No ETA WILL BE PROVIDED. The only answer you hear is "Don't know". Not measured right. Didn't order all the that is needed initially (transitions). Job half done... About 2 weeks and no ETA on when pending shipment will come and when they will come back and fix. My toddler tripped twice and hurt as rough edges of the wood is exposed...

After sales support was rude and not helpful

No communication and coordination with measurement and sales and installation. Store Manager is no good.,and cooperative with costumer.

I was in store on November 30th and ordered carpet that I was told was "in stock" for my size room. Approximately a week later, after the room was measured I got a call letting me know that not only did I owe more money based on the new measurements (which is amazing to me as I measured the absolute largest points of my room - I was conservative), but the carpet actually was not in stock and needed to be ordered. At this point I wanted to cancel my order, as I was told from the start that I would have carpet before Christmas, which I'm hosting. The salesperson called and found out that the carpet could be delivered to Worldwide by 12/16, and they could install for me on 12/19. I was still not very happy based on the fact that I was told initially that this carpet was in stock. But, I decided to go with it. Today, I got a phone call telling that there were delays and my carpet would not be in until Tuesday, 12/22 and cannot be installed before Christmas. Today was the very first apology that I received through this entire debacle and I was offered nothing other than a refund. The "there's nothing we can do" attitude of this place has floored me as they have come recommended by my family members that have used Worldwide many times. I will NEVER step foot in this establishment again and after I spread that word, I can assure you that my family members won't either. Thank you Worldwide for ruining my Christmas!

I was disappointed with my experience as there was no followup for the installation date. I feel Worldwide took excessive down payment upfront and required 100% payment for services not rendered. The actual floor which was installed was not the color ordered. I have shared my dissatisfaction with the sales person and feedback online as of today's date no one has called me back with my feedback