Worldwide CycleryReviews of worldwidecyclery.com

Brilliant and friendly service.

After being rear-ended in a car accident, my bike was unfortunately totaled. I was feeling overwhelmed and unsure of where to start, but then I reached out to James at World Wide Cyclery (Nevada team), and everything changed for the better. From the moment I contacted him, James was incredibly kind, compassionate, and understanding. Not only did he take the time to listen to my concerns, but he also made sure I felt supported throughout the entire process. He walked me through different bike options, answering all of my questions with great knowledge and care. James truly went above and beyond to help me find the perfect replacement bike. His customer service was top-notch — he was informative, patient, and always available to assist me with any issue I had. Thanks to his help, I’m back on the trail with a new Yeti, and I couldn’t be happier! If you’re looking for someone who is not only skilled but also genuinely cares about your experience, I highly recommend reaching out to James at World Wide Cyclery. You won’t be disappointed!

Most recently, reached out to WC to get some advice on cranks for my Bosch powered MTB. Zach provided a quick and straightforward response with no pressure to buy. I have transacted with WC many times. I have always found them to be quick, responsive, and to do what they say they will. They also bring a smile to my face with the tongue-in-cheek emails they write :-)

I am a first time customer with Worldwide Cyclery and purchased two bearing extractors (November 2024). A while back, I discovered some of their maintenance related videos and was quite impressed. One extractor worked flawlessly. Unfortunately, the other (different size) extractor had issues; which was upsetting. I called Worldwide Cyclery to explain the situation. A really nice/understanding guy answered the phone and quickly resolved the situation. I was amazed at the efficient and excellent customer service! I have a total of 6 bikes in my house and always need parts or supplies – Worldwide Cyclery is now at the top tier of my vendor list. Thanks!

These guys are the best in the biz. Know a ton about parts and compatibility and are always happy to answer any questions. Tons of passion over there. Nothing but great experiences with many, many purchases with them.

Awesome group! Many purchases from WW and Ketl and always have great customer service. I even call them with questions about parts I didn’t buy from them and actual mammals (of the MTB species) answer the phone.

I have used worldwide for bike part purchases several times and have had great experiences. As a bonus, they have an entertaining and informative podcast!

Love this company and I go out of my way to buy stuff here when I can. Just a bunch of real enthusiasts who love bikes and treat their customers well. Don't hesitate to shop here.