Worldwide CycleryReviews of worldwidecyclery.com

This is hands down the best online bike shop around. Their customer service is A++ and they will ALWAYS get back to you in a timely manner, no matter what kind of question you have. They will treat you like a friend, not just a customer. Seriously, give them a shot, you won't regret it!

Hands down the best online source for MTB gear and advice. Customer service is outstanding. Far exceeds my expectations. Example: Recently had an issue with a Rockshox digital fork pump that I purchased over one year ago. Wrote to customer service and got a same day reply. They said they would work with Rockshox warranty dept. Next email said my replacement was in the mail and no need to return defective item. Amazing. No hassle. Just fast and great service. Thanks to David and Aidan for a great experience.

Terrible experience. No customer service whatsoever. Ordered a Fox suspension fork last week like 6/22 and it arrived on 6/26. The box looked like it had been shipped and returned several times. Was taped together like a Picasso. Opened the box and found a big cosmetic blemish on it. Not good at all. Surprised someone didn't notice the damage before sending it out. Probably did and just wanted to make money on the last fork they had and thought they'd send it to some gullible idiot. Have been trying to get in touch with WWC ever since. They don't answer emails, FB messages, phone calls, or chat messages. Had to file a PayPal dispute and will be filing a BBB complaint when the website is fixed. Bottom line, don't work with a company that cares more about YouTube videos than customer satisfaction.

I have been trying to find a decent budget air fork for my e-mtb for a few months. No stock in the UK/Europe. I took a risk and bought a Manitou Markhor from worldwide cyclery and paid the shipment costs from US to UK. Good clear email communication, the order was sent very quickly and within a week it was in my hands. Full tracking the whole way was easy to follow and as a bonus I didn't even get any tax or customs fees to pay! I'm excited to get out and I'm sure this fork will transform my bike. Keep up the great work, I love the youtube videos!

Ordered a set of Truvativ descendant cranks on the 19th, arrived this morning (26th). Even with the postage, cheaper than European prices - not that I could source them anywhere in Europe (SRAM products are such a ball ache to source in the UK)). Well done, WWC! Great service.

Ordered a part for my bike on 12/6/2020 they had part in stock and charged my account on 12/7/2020. On 12/9 they sent me a funny email about sending my item for shipping and suggesting I should sit back and ha e a drink and be patient bc of the usps tracking system is flawed. So I still get that it will be delivered on 12/14/2020 when I check tracking it is now 12/20 and still no part. I don't understand why anyone would knowingly send parts through usps when they know they are unreliable, I guess bc they ( worldwide cyclery) has already got there money within 8 hours of my choosing item. It is only a 7 hour drive from where I live to there shop, but it has been 14 days since I paid for item and still don't have the item. Guess blame falls on me for not checking who they were shipping with. Yes ot was out of there hands in 48 hrs, but instead of making a joke about the shipping system why not use a more reliable shipping source. First and last time customer here!!

That is kind of crazy. I bought an item that was marked in stock. Turned out not to be. They figured that out a couple of days later. Let's how they would fix this.

These people are absolutely useless. I bought an item that was marked in stock. Turned out not to be. They said they would refund me accordingly. 1 week later no refund and no response after several e-mails. Appaling organisation avoid like the plague.