Narcis O.
An year of waiting
"Hello, My Order #WPN1821 hasn't arrived yet. It has been almost an year since I made the order. Please, tell me what is the status of my order. Thank you in advance. Sincerely, Narcis Olaru" This is how it looks my maybe the 15th mail to WPBN. I have ordered 2 things (a canvas and a frame) on 29th of March 2020. I have received only one of them 2 months later. That was the canvas. I remained pleasantly surprised by the quality of the watercolors. The frame, which was more expensive than the canvas, i haven't received it at all. It has been an year. In the first 3 months I talked a little bit with Julie about the second item and then, stop. Nothing. I sent a lot of emails but no response. I have chosen to wait for the product, and not request the money, but, it has been one year. It s a little bit annoying that i weekly receive mails with offers from Julie and Emma, but not a reply. I hope someone sees this and maybe solve the problem. So far, I wouldn't recommend this company.
Response from World Paint by NumbersMar 25, 2021
Hi Narcis, We apologize for the bad experience with your purchase. We will forward your dissatisfaction to our team and we will resolve the shipment of items that do not arrive correctly. We are happy to know that we have met your expectations regarding the quality of our products. We are focused on improving the points and we hope to have a second chance as a consumer like you.



