Seriously. I ordered 1 pairing in beginning of October and it still hasn’t been delivered. I’ve sent numerous emails trying to reach them to track my order but COMPLETE SILENCE!! I ordered once before from WPbN and that delivery showed up after 3 months.. it came eventually but this time I’m not so sure about it. Terrible service!
LF
Leslie F.
Please don’t get taken by these…
Please don’t get taken by these Thieves!!! Ordered in January.. it’s now March.. Tried to contact them Many Times.. They say they can’t find my order..Sent them a Copy of my Order.. Nothing!!! Please Do Not become Another Victim of Their Crooked Business!!
JK
Jenna K.
Lost my money
I ordered 3 paintings on 25th Dec 2020. Still haven't got them.
Sent email to customer service which told me they will get back to me after asking from logistics. We'll, they never did and still not to this day have I heard back from them. I've sent several emails and no answer. DO NOT BUY FROM THIS COMPANY!!!
SG
Sara G.
Don't buy from them
Order 2 paintings and received them 4 months later. Had to send a lot of emails to get tracking numbers and they were stuck in china. After they arrived the paintings and the colors were very different from what appeared in the website. Never again...planned to get a refund but my patience was worn out.
EV
Eva
Never received my purchase
Never received my purchase, and helpdesk haven't replied to my 3 emails - chances of a refund probably zero. Avoid this company.
MJ
Mar J.
THEY NEED TO BE SHUT DOWN AND HAVE LEGAL ACTION AGAINST THEM:Nov 30 2021 To Jan 2022 AND NOTHING
On Nov 30, 2021, after picking a site off of google, I made a purchase of 75.70 USD from World Paint by Numbers for a gift, which the order was confirmed (#WPNREDACTED). Because of this I immediately emailed their customers service to see if I could get a gift receipt in the package instead of an invoice. In the email reply on Dec 2nd, 2021, Julie-World PbN (email name), informed me they could not because my package has already been shipped. When I never received a tracking number even though the shipping method I picked was “Domestic USA FREE tracked shipping.” On Dec 8th, 2021, I emailed them again requesting the tracking number. I received another response from Julie- World PbN stating my order has been processed and shipped, and that I would be receiving the tracking number soon. On Dec 19th, 2021, I sent a longer email explaining after 20 days there has been no update or provided tracking number and then expressed concern. I received no response. On Dec 23rd & 25th, 2021, I sent a final email (same one twice, from 2 different accounts) stating my intentions that I would have to report this issue and will go through whatever channels I needed to get my refund. After looking them up on other review sites I was shocked to see this trend. They will stop replying to people, very few get their order, and only once people publicly complain do they SOMETIMES do something. I reported them to PayPal, and waited to see if they responded before today Jan 11th 2022, I escalated the issue with PayPal who is themselves trying to get in contact. I called them today and the phone was busy and had me leave a voicemail. They cant even try to claim the order was delivered because there is no proof. No tracking, no delivery confirmation. They are preying on people! This company needs to be shut down.