Tracy G.
Not as advertised
12/10/25 Update to original review: WorldNorse refunded 50% of my cost for the 2 clothing items that were not as shown (bathrobe type material rather than outerwear material). To be clear, their refund policy does state the buyer must pay return shipping for refund requests, and the company rep cautioned me my package would have a high chance of being lost, so I should also purchase insurance if I had gone that route. Very pricey to ship internationally, I decided against that. I do appreciate the company instead agreeing to a partial refund. However, I do wish their products were advertised honestly. If you order a clothing item, expect a downgraded version of the pictured item you order. Initial review: I have requested a refund via email within their 30 day refund policy, even though they say below that they can't find my order. I will update my rating/review if they do allow the refund as they should. We ordered two coats/jackets as a gift for our son, totalling over $130, and what we got was 2 items that are basically bathrobes. The site uses AI photos of clothing that looks and is described as high quality material, but in reality it is a lightweight terrycloth bathrobe material, with no shape or form to the items. Will be back to update on the status.
Response from WorldnorseDec 1, 2025
Dear Tracy, We’re sorry to hear about your disappointing experience. We’ve checked our system but can’t locate your order with the information provided. Rest assured, we always strive to address customer concerns promptly and accommodate requests that align with our website policies. Please share your specific feedback and details via email—this will help us better assist you with a resolution. Thank you for your understanding.