WorldMark by WyndhamReviews of worldmarktheclub.com

This is a terrible, terrible company. I sent them a letter on May 1, 2024 cancelling my account as we had never once been able to book a property despite multiple attempts over years. We received no response. Worldmark continued to bill me. On July 5, 2024 i sent a second letter. They refused to respond and ignored the correspondence. In July they sent me to collections. i responded to collections letting them know that i had cancelled this account and the billing was disputed. There was no response from Worldmark. In October 2024 we received another harassing letter from a debt collection company. On November 20, 2024 I received a threatening letter once again from Worldmark demanding i pay them the money for the months since i cancelled this account. I then spent over 2 1/2 hours on the phone being treated in a terrible manner, being given the runaround between five different people, with each telling me conflicting and false statements, and with no resolution. Their position, apparently, is that they have a right ignore my written correspondence and because I did not call them, they have ignored my notice of cancellation. Now, they will not "allow" me to cancel unless and until I pay them for all the months they have insisted on billing. According to them I "should have known " that they have a policy that a person has to call them to be able to "exit" and they had no obligation to tell me that if I did not call. Keep in mind that the original "loan" has been paid off for years and we have never once been able to successfully book something. PLEASE be cautious. This company has cost us tens of thousands of dollars, never been able to successfully use it, and then pulls an outrageous stunt like this claiming they can ignore written communication and i "should have known" to call them instead. I will be filing complaints and am in the process of contacting both state and federal to file complaints with the appropriate regulatory agency.

Terrible service, ruined my vacation and holidays. Originally sold me on the discovery membership to visit Australia and Fiji. After spending over $3,000, that was not available. I compromised and booked the only one that made sense which was Orlando, Florida. After checking flights the I wanted to modify the dates as the return date was expensive. I was speaking to an agent who was helping me modify the dates and while doing that the call go disconnected. Hoping I would get a call back, I received an email from them stating my reservation was canceled. This was without my consent. After I called back they told me the reservation was no longer available. So because their own employee made a decision without my consent I was penalized for it. Now I have no trip for the holidays and the $3,000 that I spent was lost.

Do not purchase a "Discovery" package with Worldmark by Wyndham! A high-pressure salesperson convinced me to buy this package which was the worst decision ever made. He told me about all sorts of destinations, including Europe. Since I travel frequently and Wyndham chain has so many hotels, I bought the sales pitch hook, line, and sinker. I tried several times to use this package in Florida (one of the greatest destinations in the US) and to Europe; only to find out they only have 2 resorts in Florida (both in Orlando) and only 2 resorts in Europe. To top it all off, there is an expiration date on these packages!!! I tried having them transition my purchase to simple hotel stays, but Worldmark said they are unable to do so, as they are not part of Wyndham Hotels. The only thing they were willing to offer was to credit my money/points if I converted to a full timeshare. No thanks! Don't waste your time or your money with Worldmark by Wyndham Discovery.

I gave Worldmark Wyndham a 1 star because 0 was not an option. We have been with Worldmark for 21 years and it was great back in the day. Easy to use, transparency in booking and point accounting, rules were reasonable and not over-reaching. Wyndham did to Worldmark what it does to its other resorts is oversell then create rule to make more and more difficult to book vacations. It is like insurance... they make money when they can keep you from using the resorts. The website is dreadful. Fees continue to climb every year. Bad investment.

WorldMark by Wyndham is a misleading scam of a company. Their back Office, policies and rules do not benefit the customer. We’ve being trying to get a permission addendum (this is their policy of allowing you to authorize someone to be able to book or cancel the use of your timeshare) processsed since inception back in June of 2023. Its November of 2024 and its still not completed after submitting and calling numerous times. There aren't many Worldmark locations on the east coast so if you locate a Club Wyndham location you must book that brand at least 12-15 days before you want to use it. The rates and point values have increased. Some of their Locations haven't been updated in decades so you're not even get a decent product. We are praying someone that meets Worldmark’s Criteria will purchase this headache from us.

I have been a member of Worldmark/Wyndham- now Travel & Leisure for 20+ years. I enjoy having a timeshare BUT this is not the one I would purchase. They are dishonest and are constantly trying to get you to upgrade at $50k+, saying that what you have spent your hard earned money is no longer relevant. I am writing this review due to a current experience where I had my dues on an automatic payment and my card expired. They did not contact me to let me know that the card expired, but instead sent it to a collection firm that DOUBLED the amount that I owe and they will not work with me to allow me to pay my regular payment. I have been a good member for over 20 years and this is how they treat the people that pay their wages. With Airbnb's being so popular now, I don't know why anyone would even buy this timeshare. Worldmark/Wyndham/Travel and Leisure make this so difficult to use and take every penny they can from you along the way. Dishonest people.

I've owned this timeshare for 21 years and they are making it more and more difficult to use every time I turn around. From Customer Support that is poorly educated, raising dues and worse the rules around the companion certificate. I called to drop one night from my reservation and they removed my middle initial from the reservation and therefore charged me an additional $99-$129 for "making a name alteration" OMG...I am selling this for pennies on the dollar and never looking back. Beware of just another scammy TimeShare!

WARNING TO MEMBERS!!!!!!!! So….. Worldmark Owners….BE WARNED!!! CAUTION!!!! If you go to a yearly update meeting, and the sales rep AND the sales manager tells you that, “if you buy the Club Wyndham Discovery package, it will be considered a “qualifying event” to get you into the Worldmark Travel and Leisure”, THEY ARE MISLEADING YOU!!!!! IT IS ALL LIES! What they told us at Kona, Worldmark, in their sales office, is that “If you buy the Club Wyndham Discovery Package (for $4000), you will be in the Travel and Leisure and you will be getting your info about that sent to you in the fall of 2024.” We asked them to write it down and they replied, “I am telling you that this is a qualifying event and you don’t need to worry about that.” Then the very next day, we went back to the same sales rep and sales manager and said, “we are very unsure about how this all works. And asked, again, if it is for sure a qualifying event that would allow us to use our Worldmark credits in the Travel and Leisure”. And again, the manager at Kona Worldmark Sales Office, said, “absolutely yes! It is a qualifying event to get you into Worldmark Travel and Leisure and you can use your Worldmark credits to access Travel and Leisure. And further said, “why are you so concerned about this? You need to just go enjoy the rest of your vacation!” So we foolishly believed him. Fast forward a few months, to a phone call from some sales lady with Worldmark who called to try to sell us points/credits to get into Travel and Leisure. We argued that we are already in Travel and Leisure. She told us we are not. So we immediately contacted Kona Worldmark and basically got the run around. The sales manager never called us back. He told the sales rep to tell us that he sent this up the chain of command. So again, we waited. And finally someone called to say they are working on our case. Well that was a month or so ago. Today, the investigator called and said, they are closing the case for “lack of evidence”!!!!!! WE ARE NOW GOING TO GET A LAWYER! There were 3 people that heard these words come out of that managers mouth. My husband and I and the Wyndham Sales Rep in the worldmark office in Kona. We have been long time members of Worldmark and This is not okay!!!! After my husband asked the investigator from Wyndham, she said she didn’t even contact any of the employees to ask them about this! Her reason is because we didn’t get the Travel and Leisure qualifying event in writing. We were 100% mislead!!!! We went back the 2nd day and they lied again to us! How in the hell is this our fault?????!!!!! Lawsuit coming! Have they done this to anyone else? I would love to hear from you. PM Me ASAP!