Estelle Gerrett (.
Appalling company
Appalling company. No availability no service and high maintenance fees Stay away.
Affordable and flexible. Discover the WorldMark style of vacationing.
WorldMark by Wyndham (worldmarktheclub.com) has 313 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Showing 293 reviews with 1 star · Clear filters
Estelle Gerrett (.
Appalling company. No availability no service and high maintenance fees Stay away.
Craig M.
My wife and I were visiting San Antonio, TX when we were approached by a Wyndham representative and asked if we wanted to attend a sales presentation about vacation opportunities. The gifts offered were very enticing, so we accepted. When we arrived at the resort, there was a presentation followed by a tour of the property. We were then seated with a saleswoman who started pressuring us into purchasing this package that was quite expensive. I told her that her offer, even at half the price, was more than we were going to spend and that we would like to leave. Instead of allowing us to do so, they told us that we needed to speak to yet another person about our “free gifts” which was really just ANOTHER pitch about some “special weekend pricing”. After 5 hours, I finally gave in and agreed, especially because I believed that this was an asset that would retain its value and that the resorts were exclusive. None of this was true! You can book rooms at these resorts all over the internet! Do not fall for their games!
DMC
In was on holiday in New York in 2016 when I was approached by some Wyndham representatives. They offered me a free breakfast in exchange for an hour of my time, which seemed reasonable, so I accepted. For over FOUR HOURS I was railroaded into making this purchase; I said no close to ten times, but they did not stop. By the end of this meeting, I felt exhausted and brainwashed so finally agreed to their demands. They told me that this was an equity investment, like real estate, that I could pass on to my heirs. Since I left that day, I have learned that this is nowhere near the truth. When I returned home, I began to learn about all of the lies that I had been told. Had they told me the correct cancellation period, I would have cancelled immediately, and I would not be in this situation. Instead, I have spent considerable time trying to utilize this as I felt that there was no way out. I have tried contacting Wyndham, but they will not help me. They are truly terrible.
Ally C.
Horrible experience with this company! Made a reservation in January for our trip to Mexico in May. Received an email 2 weeks before our vacation was supposed to take place saying that our reservation had been canceled due to "new capacity policy made by Mexican government". We called the hotel in Mexico and they confirmed 50% capacity COVID policy has been in place for months; it's not new. Worldmark just overbooked and canceled our reservation because we weren't a high tier timeshare owner. This trip was to celebrate our wedding anniversary and my husband coming home from a 9 month deployment. Instead, we were notified 2 weeks before our trip that it was canceled because of their carelessness. Rude customer service and no attempt at trying to make up for ruining our vacation. Do not recommend this company.
Chelsy C.
Never trust this company. In the face of a global pandemic when no one can travel and people are struggling to say afloat, Wyndham still requires its owners to pay monthly maintenance fees. For us, that was around $300! They had no sympathy for what was going on in the world. Nothing they do is ethical and yet they talk about their practice as if it is just that. We’ve stayed only ONCE since joining in 2018. They say they don’t oversell but a quick google search proves otherwise. It seems the majority of people who buy in face the same issues of unavailability that we have. The fact that a majority of owners feel this way is proof enough that the timeshare is doing something wrong. We have tried and tried to speak to them on this. They don’t take responsibility for selling these based on false promises and lies. They don’t investigate into the terrible practices of their sales representatives, they require you to pay this thing off in order to get the help you deserve - this thing that gives so little back and is not worth the time or money. They will dismiss you and hold you at fault for being a victim of their fraud. Do your research and understand what a horrible thing you’d be getting yourself into if you signed up. Run the other way.
nick H.
I called 18004570103 I've been on hold for over 1 hour and still waiting as we speak. I can't believe how bad the reviews are for this company if your a billion dollar company hire a few more agents this is getting ridiculous look at your reviews I'm not the only one.
B R.
In March of 2018 I was on a trip when I was approached by a Wyndham rep in the lobby of the hotel. They offered the opportunity to attend a sales presentation over breakfast, which I accepted. At this presentation, I was told the benefits of being owners with Wyndham. The sales staff told me that I would be buying real estate that would increase in value and be a good investment. They pressured me for hours into making a purchase; only showing me what the monthly payment would be. The maintenance fees or actual cost of the purchase was never shown to me in detail. Imagine my surprise when I learned of how much this would cost me long term! Now, I can no longer travel or use this at all and do not foresee a time when I would feel comfortable doing so again. It is ridiculous to me that such a large company would misrepresent people in such a way and be unwilling to help clients in these situations.
Jennifer M.
We were approached while at the Casino Royale, told that if we attended a "tour" of a new hotel we would get a free breakfast, 2 gift cards, 3 night stay and 100 ea to play at Casino Royale. They said it would take two hours. We show up and breakfast is crackers and coffee. 2nd i was never asked or told about running a hard credit check. They said they had to create profile/register us...never was i informed about a credit check. Took my score down 23 pts. The free play we were promised was for "promotional machines" so that was a waste. You have to lock up/jackpot the machine and have over $4,000 on there then you can get $100. Dont bother, waste of time...they were trying to sell me an 80,000 pts membership 490 a mo...b4 we walked out the door he offered 20k for 35/mo...dude NO...HELL NO