WorldMark by WyndhamReviews of worldmarktheclub.com

In 2005 we bought 8,000 credits from you at Birch Bay. We had many holidays. Have not booked because of Covid. Then yesterday June 29th tried to book at call centre. It took 30 minutes to connect. I wanted to book for a friend on Monday Madness. They we got disconnected and it was past 7 pm and when I recalled the centre was closed. So I tried to book on-line. I thought I was doing it right when it asked to put guest name in. So today I called the call centre to make sure I have been charge the correct amount $184. But I got another email saying it was $283. I was going WHAT! Turns out Worldmark came up with a new rule to charge x amount of dollars for booking a friend.Never heard of any of this. If the world mark agent hadn’t disconnected me I would have found this $$ out and not booked. I called to get my money back and the man said no refund. In the old days WM was good. They would listen and credit you or refund your money. But not now. Customer service is horrible. I am going to make it my mission to tell all my family and friend and people on the internet NOT TO BUY WORLDMARK. I am completely disgusted..ZERO star!!!!!!

I was visiting a friend in Oceanside, CA, when I was asked to attend the WorldMark by Wyndham presentation as their guest. While we were told this would take 30 minutes of our time, we were there for at least 3 hours! The WorldMark staff told me that this was an investment that would continue to build value and that once the mortgage was paid off the maintenance fees would be a fixed amount yearly. I was a 21-year-old college student and didn’t have a significant income source, so the salesperson told me that they put a higher income amount on the application than I disclosed so I could get approved for the loan. The absolutely took advantage of my naivete as I knew nothing about timeshare. I should have walked away right then but there was so much going on! They never told me about the actual cost of ownership, the true interest rate on the loan, or told me that I had time to cancel. Had I known about the cancellation period I would have taken advantage the next day! Instead, I am stuck with this awful “investment” and subjected to multiple “owner meetings” every time I travel where I have been heavily pressured into upgrading. Do not accept any offers from WorldMark. They cannot be trusted!

Nothing that we have been told by WorldMark has been true! When we made this purchase, we were told that this was an investment that would continue to increase in value, that the resorts were for the exclusive use of owners, that we would have no issues with booking locations we were interested in visiting, that the maintenance fees would remain low, and that we would be able to easily transfer our points to RCI if there was ever somewhere we wanted to visit outside of where WorldMark had resorts. We have come to learn that these resorts are available to anyone, which has caused us to never be able get a reservation as “exclusive owners”! Once Wyndham took over, the situation went from bad to worse. Now our maintenance fees increase yearly with no end in sight. My mother and I are on the loan together, yet they continually allow her to make purchases without my knowledge or consent. This company is terrible, and I believe that they have continuously taken advantage of my mother due to her age, which is considered elder abuse. Do not trust Wyndham or Worldmark!

I was in Nashville with friends when I attended a WorldMark by Wyndham sales presentation. We were promised some free tickets and breakfast in exchange of an hour of our time. WE were there MUCH longer than an hour and there was no real breakfast! After the ridiculous slideshow of their resorts, I was seated with one of their sales reps. Over the course of the next several hours I met with, and declined offers from, no less than four different sales reps. They told me I could travel the world, leave the points to my daughter, and that they would help me sell it when I no longer wanted to be an owner. I finally gave into the high pressure so that I could leave and enjoy the rest of my trip. For the next 2 years, I worked on planning a trip to their Orlando resort to take my daughter and granddaughter on a once-in-a-lifetime trip. When we arrived, I was told that I needed to attend an owners update meeting. Even though I agreed to attend, I was consistently hounded by the staff for 3 days until I arrived at the presentation! This “owners meeting” was just another sales presentation where I was pressured by no less than 7 sales reps to upgrade. After 3 ½ hours they exhausted me enough to agree to it. This company is truly terrible! Sandra Newman

We first became owners with WorldMark in 1998 when we were asked to attend a timeshare presentation in Los Angeles. At that time, we were told that we were purchasing an ownership interest in the company that would allow us, and our family, to take great family vacations now and for generations to come. In 2015, we arrived in Las Vegas and were told at check-in that we needed to attend an owners update meeting to learn about the changes to our membership. The staff told us that WorldMark had merged with Wyndham and that we would need to upgrade into their program in order to continue to utilize our points. My husband was not with me, yet they insisted that I could make this purchase alone. However, when I finally agreed and they had me sign the contract electronically, they asked me to sign on my husband’s behalf. How unethical is that? Every time we tried to use our timeshare, we never had enough points to book, so we would be talked into purchasing more points. It was never explained to us what we were spending. When I tried to call and get a payoff amount, we learned that we owed over $40,000! We are paying over $12,000 a year for something that we cannot use with no end in sight. This company is terrible!

ATTENTION POTENTIAL WYNDHAM TIMESHARE BUYERS – IF YOU ARE COERCED INTO BUYING A TIMESHARE, YOU CAN LEGALLY CANCEL YOUR CONTRACT, BUT THEY WON’T TELL YOU ABOUT THAT. Our first experience with Wyndham was when we received a call offering us a discounted trip to Las Vegas if we were to attend one of their sales presentations. This presentation was MUCH longer than the promised 90-minutes; we spent over 3 hours there! Throughout the entire meeting, we were continually told about all the alleged benefits of Wyndham ownership; we could travel when and where we pleased, that this would be a real estate investment that we could rent out to pay for the maintenance fees, and that we could pass this on to our children for them to benefit from in the future. When we asked for the night to sleep on our decision, we were told that we had to decide immediately or that the price would no longer be honored, so we reluctantly purchased. Nothing that we were told has turned out to be true! There is never availability at the places you want to go and there are so many fees just to travel, which is on top of mortgage payments and annual maintenance fees that are constantly on the rise. Plus, we are continually coerced into attending additional sales presentations where we are pressured into upgrades that are supposed to solve our issues. None of this is true! Had we been told at any of these meetings that we had a legal cancellation period, we would have taken advantage, but this was always kept from us. This company is terrible and unethical!

Zero star, but no option for that. I've tried to make changes on my reservation for the last 2 days. Both times, I was on hold for almost 2 hours. The customer service person I spoke too was unfriendly. I never had this problem with worldmark before. I've been an owner for over 10 years. Something gone awfully wrong with this company. Beware

My name is Wanyou&Amberlee Israel 🇮🇱. We tried to cancel our reservation online, it took us three days before our reservation was canceled . One of the day I was on the phone over 2 hours. I did not even get my 3000 point refund back to my account. I always have a great experience with the employees in the facility( onsite) but online service is terrible. They online employees don’t care. I been a member with worldmark since 2016. I hope online services is fix soon because the online employees are making the company look bad. Keep up the great job facility (onsite )employees.