WorldMark by WyndhamReviews of worldmarktheclub.com

We've been a member of Worldmark for over 15 years and use it every year. Prior to Wyndham taking over I would have rated it 5 stars. The resort sites are nice, the help at the resorts very friendly. What has drastically changed is online customer service. It has gone from 5 stars to 0 stars. You can do less with the new online site which is not as functional as the old Worldmark site, you cannot easily cancel and get your credits back and you have to call customer service. I offered my services as a techie free to fix it but no response. We have called customer service in the past, prior to the latest Wyndham change and never had to wait more than 45 min to an hour on the phone. Last week the wait time was over 3 hours to get through. Today, a Tuesday 5/31, my wife has been on the phone waiting 7 hours, since the morning,she did not hang up , they simply DO NOT ANSWER. I tried a second phone and that one has been waiting 3 hours. If you post a comment on their FB or Twitter site they remove it, so they have time to delete t that but not to hire people to answer the phones. A shame, they really have screwed up customer service.

I wish I could rate zero. I went for a time share meeting. I listened for an hour or so. The first guy that helped me was nice and shared helpful information. He was very nervous though because of his boss and the fact he didn't have a license to sell the time shares. I meet his manager. Same answer from me, I need time to think about it. They finally allow me to leave. I use the restroom & head to the elevator and manager of the first guy runs up to me and screams "YOU NEED TO FILL OUT THIS SURVEY OR WE WILL BE IN TROUBLE WITH OUR BOSS". Trying to be patient and nice, I follow them back to the conference cube. THEN- This old man (THE BOSS) runs up to the table with a blank sheet of paper and scribbles a bunch of numbers like a toddler and basically said I could have the best time share free for two years, he just needed X amount of money paid at the moment. Excuse me sir, F NO! I am not being scammed. He ripped up all the papers in front of me like a fool. Old man, probably in his 80s, bright white hair, confident and mean. Don't remember his name but he is nuts. This was a **** show. This was at the Shell Vacation Club, Inn at The Park (Balboa) San Diego, CA

WorldMark is a total scam and there should be class action law suits against them. New website does not work with multitasking error. No one answers phone at the help desk. I am so frustrated. Old website was basic but at least it works. Worldmark as a company is incompetent. Their staff are greedy, manipulative liars. They sell more than 100x over their actually inventory. Calling them a scam or Ponzi scheme would be a compliment. Save your $ and frustration, stay away!!!

Learn from my experience and do not do business with Wyndham! The sales staff are all lying, money hungry, leeches. They will tell you anything to make a sale. Truth is irrelevant to them and none of them understand what NO means. Here are some of the lies they told me: This is an investment property. It is not, there is no value or real property. Wyndham is exclusive. False, you can buy points online and use them just like owners do. Our kids could benefit from the timeshare after we die. Technically, yes, but they did not tell me that the kids would have to pay for the maintenance fees that always go up. With RCI, we could book 7-day vacations for a total of $149. Nope! That was never a real offer. The minimum price is $289. Fake “one-time” deals. The salesman said if we came back the next day, our package would be almost $10,000 more. Do not go to owner updates either. Those are also high-pressure sales meetings to make you upgrade. Oddly enough, they ALWAYS offer “one-time” deals. Don’t let them make a fool of you and stick you with THOUSANDS in debt.

I can't log into website, when I say reset password and it says email sent, no email is sent. I cannot chat with anyone, and I just sat on hold for over 2 hrs and finally got someone, they started to pull up my account then hung up on me. Is this company going under or what. All the reviews I'm seeing are the same as mine and I can't get anyone to help me to simply log in. In the past I can't even get reservations they are always booked unless it is 1 yr in advance. HELP ME!! What do I do.

I have been a Worldmark timeshare owner for years and up until recently, the service was ok. Lately, their customer service SUCKS!!!!! They have ridiculously long wait times to talk to someone on the phone. I have waited for up to 2 hours to speak with someone. Their website is just as bad. If I could book on their website, I wouldn't need to call them. But online booking doesn't work and hasn't since they changed to their new system. When you are able to reach someone, it's someone in the Philippines. Nothing against the Philippines, but when I call, I expect to talk with someone local since the company is based here. In order to book, it usually takes more than 1 call to get what I need because availability is also limited. I have been so frustrated that I want to get rid of my timeshare and be done with the company. In general, I could just pay out of pocket for hotels, considering the fees, housekeeping, maintenance through Worldmark. WORLDMARK BY WYNDHAM IS A WASTE OF MONEY AND VALUABLE TIME. SAVE YOURSELF THE AGGRAVATION.

Going out to all my TikTok, Facebook, Twitter and social networking friends. This will continue weekly until Worldmark responds. I don’t expect anything due to poor customer/member service unless they are trying to get you as a new member. Buyer beware!! Worldmark by Wydham steals from its longtime members. Elizabeth & Clay Hawkes had been World mark members for over 20 years until 2022. The Hawkes family could no longer afford rising fees and were offered a limited exit of 35 cents/point. 3 days after the offer, the Hawkes family decided to take the offer and Worldmark responded by sending the incorrect paperwork. The Hawkes family trusted Worldmark and signed the paperwork, which legally exited them from Worldmark without any compensation. According to Maria in Worldmark’s exit department, this is common practice! Worldmark has stolen $7,000.00 from the Hawkes family at a time in their lives when this money was very badly needed. We will try to make this information available to anyone considering membership or trying to leave Worldmark by Wydham. A legal, but very despicable practice which we hope anyone in the future can avoid. Please call us with any questions and we would be happy to give you details. Contact number 801-860-4954 – text or call. Maria in their exit department can be contacted at 1-855-312-9041. ***Buyers and Members beware***

You would say its common knowledge nobody enjoys being HARRASSED, well Wyndham doesn’t understand common human decency, because oh they sure do love to HARASS US! Being lied to and pressured into purchasing a timeshare wasn’t enough for them, they must continue by harassing us. Since making this purchase it has not only brought an incredible negative impact on our lives, but also has taken a toll on my mental health. We have been tricked into purchasing timeshare ownership with Wyndham. Anytime we travel, they force us to attended ridiculous sales presentation that were well over 4 hours, and the entire time they just scammed us without us even knowing it. All the sales reps are all playing the perpetrating the same scam and just trying to get people to get VIP status, all they are worried about is making that commission, and they don’t care if they lie or cheat people out of money. This entire scam has caused me emotional damage and I had to go on disability at work due to the amount of stress of not being able to make payment, I cry my eyes out just knowing all the debt these salespeople have caused my family. It is sad how you allow this to continue Mr. Brown, all these salespeople are doing is scamming owners and preying on gullible people and pressuring them with lies and broken promises.