WorldMark by WyndhamReviews of worldmarktheclub.com

Terrible..terrible...terrible On checking into Worldmark Victoria for our 53rd wedding anniversary, we booked a penthouse suite with hot tub, just as we have for the last 5 years on our anniversary. We booked 7 months ago, requested a suite on the upper floor like we had in previous years for this special romantic occasion. The room they gave us was on the 1st floor, right next to the pool , where people could walk right around and look into our hot tub and room. NO PRIVACY WHATEVER. WHAT A SLAP IN THE FACE. RUINED THE START OF WHAT WAS TO BE A ROMANTIC GET AWAY.

On a visit to schooners landing September 2023, we experienced a deplorable condition of our unit. This is not a worldmark managed property. On complaining,we were given a cash refund,but after 2 weeks, has not been credited to our account. Be careful booking non W.M.properties,they do not oversee them. DO NOT STAY AT SCHOONERS LANDING,OREGON

I spun a wheel at a chocolate festival and “won” a “free” 7-day trip to any Wyndham property. Below are the details I have: -I attended a 3 hour timeshare presentation at my local Wyndham property this weekend in Seattle. They absolutely ridicule themselves, and have no boundaries in order to sell the timeshare membership. -I paid $40 to lock me into attending this presentation. I got this back in the form of an AMEX prepaid card (I verified it has the $40 & works) at the presentation location. -I can now book a 7 night vacation, I looked at a handful of properties around the country & also Europe, seems legit. This was the standard stuff that everyone gets. Here comes the hostile salesperson review, Scott. He said some horrifying things and tried to embarrass himself & humiliated everyone on that table by saying absolutely dumb things like: This is a real estate opportunity, you get equity. If you cannot buy this membership, you are not qualified to go on any vacation. You cannot pay for your student loans if you cannot pay for your vacation. He was so ridiculously dumb that he expected me to go on vacations while I had student debt. A classic example of how the American economy works. I am happy I got my free vacation albeit.

I have had WorldMark points for many years and decided to purchase some additional ones. At the presentation, on December 13, 1022, I applied for a Barclays Earner Card associated with Wyndham Rewards because the Worldmark representative encouraged it, telling us the following: I was told there was a promotion to receive a bonus of 30,000 points when $1000 was spent during the first three months and that was enough points for up to four free nights in a Wyndham hotel. That was attractive, not because we travel frequently, but because we are retired on a fixed income and when we do travel, Wyndham has always had a good reputation. The second reason the credit card offer was appealing was an offer to put Worldmark point purchases on the card with six months to pay it off without interest charged. We charged the $1,000 necessary for the 30,000 points and on February 28, 2023 spoke with a Barclays representative at the number on the back of the card: (866.428.2424) about how the points for Wyndham worked and when we would be seeing the 30,000 points. The representative explained how Barclays points were transferred to Wyndham Rewards and that I should see the 30,000 points in 6-8 weeks after the March 2023 statement. We had to get a Wyndham Rewards account set up, which we did. And, because we do not travel frequently, we assumed that all was going to proceed as explained but was taking a bit longer. But by July, when we were not seeing anything besides monthly spending points, I called Wyndham at 866.370.0728 and after speaking with someone then waiting 35 minutes for someone to come back on the line, I was disconnected. This happened five more times with disconnects and a he said/she said scheme where Wyndham would have me call Barclays and Barclays would give me the same Wyndham number I'd just called that told me to call the Barclays number. I spoke to someone at Worldmark a month ago, while in one of their resorts and this guy said he'd he'd give me 30,000 points because he felt badly, but I had to listen to one more of the horrible pitches, first! Ugh. However, this guy did believe the points he offered. My complaint with the recent transaction where the Worldmark rep gave me 15,000 points he said he could give for "problems that arise", and then getting15,000 points for listening again to the same pitch I've heard many times, is that everyone there got the same 15,000 points so these were really a sympathy "gift" because the rep needed to fill up spots in the "pitch" room. These points had nothing to do with the original promise when I bought additional points. In my opinion I still am due those 30,000 points. I then wrote to Board members of both Barclays and Wyndham and have now been pitted against these corporations that say I should have been told I could have $50 OR 30,000 points. But, I was not told this... believe me, for $50 I would not have taken out the card. I find it interesting that Wyndham and Worldmark have become such a poorly run mix of corporations that they cannot honor that someone (the original Worldmark rep) may not have presented the Barclays card offer properly and that others at Wyndham Rewards and Barclays asked if I had the original paperwork for taking out the card... What? They took that paperwork when I signed up for the card. If anyone should be able to produce the paperwork, it should be Worldmark, Wyndham or Barclays. Of course, that would not prove that the original rep didn't present the information like they said he should have. If I could get out of this Worldmark/Wyndham/Barclays system, I'd do it in a heartbeat. Beware of the entire problem before you purchase anything from this group!

I had a confirmed reservation on Reno for the night of Saturday, July 29th. I arrived with my family at ~7:00pm to check-in and was told they were overbooked and could not give me a room. No one had called to tell me this prior to my arrival and no one tried to find any other accommodations for us. I asked why I had not been notified when I had a confirmed reservation and I was told by the night-shift clerk that he couldn't help me and to call Worldmark. We were left stranded in Reno without a place to stay and by the time we found out, it was too late to call Worldmark for assistance. We called them the next day and were given a case number, and a representative took down all the information. He told me they would follow-up within 3-5 days. A month later, and after Many follow-up calls, I still have not been able to talk to anyone who will help me get resolution. There is no accountability by anyone at Worldmark by Wyndham.

They are very poor at taking responsibility for their mishaps and lack of functioning applications. They are not for their customers in no shape, form, or fashion. Each representative say they will note the account for the next representative, you call the account is noted, but no one follows up. Everything is the customer's fault, they can tell you, the customer what you need to do and how you can make things work / better, but they don't focus on what they can do to make the customer's experience better or even how they can function better. I can say a lot more, but all I will say is, poor customer service to the maximum!

To Whom It May Concern, I am writing to file a formal consumer report against WorldMark by Wyndham, a company that has demonstrated a shocking disregard for transparency, honesty, and ethical business practices. My experience with this company has been nothing short of a nightmare, and I feel compelled to share the details of my ordeal to warn others about the deceitful tactics employed by WorldMark by Wyndham. I initially entered into an agreement with WorldMark by Wyndham for their timeshare services, which were marketed as an exciting opportunity to enjoy luxurious vacations around the world. However, my experience quickly turned into a nightmare. Firstly, I was promised that the service would be activated within 60 days, but it took an additional 30 days to see any progress. This delay was beyond the cancellation period, effectively trapping me in an agreement that I would have reconsidered given the true circumstances. Furthermore, the company failed to disclose crucial information about their reservations system. I was shocked to discover that reservations are typically booked two years in advance, making it virtually impossible for any new member to secure their preferred vacation dates. This crucial detail was conveniently omitted during the sales process, leaving me and countless other unsuspecting consumers with a rude awakening when attempting to plan our trips. Attempting to address these issues and cancel the service only revealed the true extent of WorldMark by Wyndham's unethical behavior. The cancellation team resorted to manipulation and abusive language in an attempt to prevent me from cancelling. Their disregard for customer concerns and resorting to such tactics is both appalling and unacceptable. As if the deceptive practices weren't enough, the financial burden imposed by WorldMark by Wyndham is a staggering blow. The financial debt and annual revolving dues have placed an undue burden on me, leaving me feeling trapped and deceived by a company that has no qualms about exploiting its customers. I implore you to investigate WorldMark by Wyndham's practices thoroughly and take appropriate action to prevent other consumers from falling victim to their deceptive tactics. No one should have to endure the ordeal that I have faced at the hands of this unscrupulous company.

We have been owners since 2006. We have never liked their website. In the past it provided little customer data. We could not find history of our dues or loan payments. Trying to book online was painfully slow but doable. Calling and having a representative book it was more dependable and slightly quicker. In May of this year, we made the mistake of purchasing additional points. We wanted to be able to give each of our children the same number of points on our passing. Not a great investment but we want to encourage them to take time off! The purchase was miserable the people we dealt with did not seem to know what they were doing. We finally got through it then the website was updated. Now we have ZERO historical data. Remember we have been members since 2006. Who updates their website but does not keep customer historical data these days? I wish we could sell all that we own from them but even if we try to sell back to them we lose a lot of money. My new discontent started when I tried to use our own darn points. We have an existing reservation for August 2023 (we have it in writing and have verbally verified it with representative but there is no record of it in our profile). We tried to update the reservation to include another day (they do not allow booking of one day) and they informed me that I would have to pay additional $50 transfer fee because their fees have changed, and they have to redo reservation to add one day. We made the reservation in June. How many ways can they say we do not value long term customers. We have always known a timeshare is not an investment but now we don't even believe Worldmark/Wyndham/whoever else they are calling themselves these days are a good vacation company. Do your homework before you buy.