Cost Plus World MarketReviews of worldmarket.com

This is the worst World Market purchasing experience ever in my 12 years as a customer. I ordered two sets of 2 chairs online, and for anyone who can do math, that's a total of 4 items. When I go to pick it up at their Lynwood location, the lady who handed me my order insisted that it only counts as one order because I picked it up in-person. She said the sale price only works for online order (which I did place online), but since I picked it up, the regular price applies. I'm not sure if the lady was just ignorant or if this is the actual company policy. If what she said is really true, then why was I allowed to check out the items and was even offered an option to pick-up for an extra 15% off? If this is true, the website should restrict me from doing a pick up option since I won't get the sale price if I did. I told her it might be the system's error and it wasn't my fault. She said she's not saying it's my fault, yes you are!! You are refusing to give me the rest of my order because of a computer's error. I have a clear receipt that I ordered two sets and should get four chairs, but she kept insisting that if she gave me the other set then I would be getting the rest for free. WHAT!!???? I clearly paid for all of them, how am I getting the rest for free? By not giving me the rest of my order, you are the ones stealing my money. Absolutely worst!!! It's such a traumatic experience that I don't think I would ever buy anything from World Market ever again. Oh and I still haven't received the rest of my order.

I should have looked up these reviews before placing an order online. I like World Market's products, but there's no way I'm placing on order online, paying $45+ for overnight shipping, and then waiting a full day only to see zero progress on my order. I cancelled, but customer service couldn't have cared less that I was cancelling (didn't offer to make sure my order was processed quickly or anything), and told me it would take another 3-5 business days just to receive an email confirmation of my cancellation (which tells you that they are FLOODED with cancellation requests). Avoid online ordering at all costs!

Spent over 15 minutes online with a customer service agent with no resolution of my issue. Agent had trouble understanding English. Also had part of an order cancelled with an explanation given that the credit card was denied but yet that credit card was used for the rest of the order. They keep no accurate track of inventory whether in store or online. Sent multiple emails with no response from customer service. Buyer beware.

Doesn’t describe their products appropriately and false advertises. Sold me a 11x14 frame which was really 13x16. That’s my fault of course (per company) causing a forfeit of the coupon I used. Company doesn’t stand by their products or provide good customer service. All I asked for was my coupon back since THEY false advertised their product I bought. Basically got a sorry for your luck…someone needs to provide a tape measurer to this company.

If you're interested in getting a quick gift, by buying one of their E-gift cards,..DON'T BOTHER, as it can take SEVERAL DAYS to arrive!! One of the main perks of buying an e-gift card is that it will be delivered within a few hours. If time is of the essence, don't count on Cost Plus. In my situation,..the "event" has come and gone and now I'm stuck with a useless gift card that I don't want!!!!

Recieved a framed picture for Christmas package was not open and they won't return it. Their policy states you can't return without a receipt on framed art, why the hell does it matter that it's art and never opened, they just screw people over on returns. If the person that bought it didn't throw the receipt away no problem and they won't even use the same card it was purchased on, will never shop there again

Do not order anything from these people. They’re incompetent. Moved into a new home. Had no full place settings. And the holidays were fast approaching. With friends and family invited for Christmas dinner, a set of seven place servings was ordered. When the box arrived - later then paid for - the only item in it were salad plates. No dinner plates and no bowls. There was no indication on their web site that these items were no longer being carried. There was also no attempt at communicating any of this. I’d stay away from buying anything from world market they are dishonest or simply incompetent. Probably both.

They are the worst. The worse customer service and online shopping experience. Some reviewer called this company a thief, that was exactly correct. My online order got misplaced and shipped to a wrong address. When I call customer service, she asked me to wait 5 days then go file a police report. Is that a joke ? Who file a police report for a missing shipment ? What in the world is happening with this company. Never ever shop their online store. You have warned. From a pissed customer