Cost Plus World MarketReviews of worldmarket.com

The worst experience I have EVER experienced with a big box company. I ordered a table. it got lost in in the mail. After many phone calls, it got reordered. THEN LOST AGAIN!!! Then after many more phone calls, they STARTED to process a refund. I had ordered this table to arrive in plenty of time for thanksgiving. No table. SO ANGRY!!!!!!!!!!!!!!!!!

The worst customer service ever!!! Never order furniture from them as you will not get your furniture. My furniture was never delivered!! I tried emailing, calling and filling a complaint with World Market and their shipping carrier only to be placed on lengthy holds. They never resolved the issue and had no idea where my delivery was other than shipping was in transit. Now going through credit card company to file for fraud as goods were not delivered.

Although World Market offers an amazing variety, they fall short on customer service. And if you are ordering from their website, good luck. If your order doesn't get properly filled, you will have a heck of a time getting World Market to ship you a replacement, if at all. I was surprised when I reached out to them via email and was simply ignored.

I was notified three times by their "carrier" that they had stopped by my residence, but no evidence to that effect exists, for some reason. I have had no responses to my enquiries, and small claims court will be the next step

They have absolutely the WORST customer service of any store I have EVER worked with. Their agents and supervisors promise price matches and credits on items, and then once the items are purchased, the price is not matched. I have spent several weeks going back and forth with them, being told my credits were coming and I would be receiving the price match I was promised...over and over! Mike, the brand manager, had proof that I was to receive specific pricing on my chairs and still refused to honor what I was told I would receive. I will NEVER do business with them again...in-store or online! NEVER!!!!!!!

I made a purchase online and their website allowed me to signup for a "membership" to get free shipping and 15% off. The shopping cart applied both so my total was reflected correctly. But when I put in my card details to purchase, it flashed a different price before going through for the higher amount. When I contacted support, they told me there was nothing they could do. Michelle couldn't have cared less. Frustrating the purchase amount changed just as I hit submit. Not a great experience online for sure.

On 21/7 I ordered a Flexi dog leash. On 31/7 I was informed the leash was no longer in stock. On 1/8 I asked for a refund which would take 1-8 days. It's now 21/8 and still no refund. Unfortunately I checked the trustpilot reviews after I bought the leash at World Market. Received refund 28/8/2023

I was charged for items that were not delivered.