Cost Plus World MarketReviews of worldmarket.com

This is a review for the Williamsburg, VA store. On 11/26/25 I purchased two ornaments with a sign saying three for $12. When I checked out I was charged $4.99 each. I pointed out that, BY LAW, a retailer must sell at the lowest advertised price. In this case, $4.00 each. Manager didn't budge. If you go to this store be prepared to - possibly be charged more than the advertised price, AND, have their manager act like you are a piece of garbage.

THEY GET ONE STAR BECAUSE IT CAN TAKE UP TO 6 FREAKING WEEKS FOR THEM TO GET YOU OFF THEIR EMAIL PROMOTIONS LIST AND SUCH. THAT'S JUST ABSOLUTELY RIDICULOUS. SO, IN THE MEANTIME, I HAVE HAD TO ADD COST PLUS TO MY BLOCKED EMAIL CONTACTS, AND STILL HAVE TO CLEAN THAT OUT EVERY FREAKUNG TIME I GET AN UNEANTED EMAIL FROM THEM. DOES MY REVIEW HAVE TO DO WITH THE ACTUAL STORE? NOPE, BUT I WANT PEOPLE TO KNOW WHAT THEY WILL HAVE TO PUT UP WITH WHEN SIGNED UP FOR EMAILS, AND YOU NO LONGER WANT TO RECEIVE EMAILS FROM COST PLUS WORLD MARKET. UP TO 6 FREAKING WEEKS FOR THEIR EMAILS TO STOP COMING TO YOUR EMAIL INBOX AFTER YOU UNSUBSCRIBE....6.... F'ING WEEKS.

Absolutely horrible experience. Purchased a rug twelve days ago and it still has not shipped. I have emailed and called multiple times and cannot get anyone to give me clear information regarding when my order might be shipped (let alone arrive). I have been given plenty of form responses and wrong/contradictory information, though. One person said it 'was already shipped.' Another promised a specific ETA only for her supervisor to inform me that the ETA would not be honored and my order would be delayed. The ETA is still unknown and the company continues to hold my order hostage. Do not trust them with your money or time.

I ordered 3 items, and 2 of them were completely destroyed in shipment. They didnt even bother to wrap a coffee mug, just tossed it in the box. Unsurprisingly, it did not survive transit. They did refund me for these two damaged items but won't refund shipping. I certainly wouldn't have paid $12.95 to have a coffee mug shipped. I'm happy tonpay for the one item I received that wasn't damaged but I dont feel like I should pay for shipping when they can't even be bothered to wrap a ceramic mug in tissue paper. I'll dispute this with my credit card.

Absolutely the worst customer service I’ve ever received for an online order in years! I placed an order for a bathroom mirror a month ago that was delivered to the wrong location, when I called to find out where it was delivered to I was told it went back to their warehouse because it was damaged. And that a replacement will be shipped out to me. After more than a week went by I called again to find out where the replacement is, and was told that it is backordered for a few weeks. I also realized that a local store has one left in stock that they are holding for me so I asked for my online order to be canceled. I have now been waiting five days and still have not received a cancellation and refund for this order that never arrived and is now back ordered. I’ve wasted over six hours with customer service trying to get a refund for this so that I can purchase the mirror that’s in stock at the store. So far, no luck.

Checked three (3) times on availability before I ordered - all within 10 minutes. Ordered online for store pickup. Paid. No response from World Market. When I called to check on my order, I was casually told it was backordered .. yet they had already charged my credit card. Sleazy business dealings. Canceled order and deleting my account.

OMG, where do I begin! I order a chair ($500) online with them. The date of delivery was crucial for us for various reasons. As after placing the order we saw that the delivery date did not match the expected date when we placed the order, we contacted their customer service. Immediately after we placed our order. We did also found out that in fact the chair was available in one of our local stores. So before our payment is processed, we asked them to cancel it. They said this was impossible, we talked to a manager who also said they will try to cancel it but it is very unlikely...as their system does not allows them to. A label was created couple of days later, the shipping initiated, and hence we didn't go to our local store for the chair. One day before it was supposed to arrive to us (on time...whitin the timeframe that was originally at their website) they decided to cancel the order as per our request, ad they said...reminder: we were concerned of the delays they were stated by them that the item may have...and when the item did not have any delays...they just canceled it one day before it's delivery. The item by that time was not available in our local store...and hence, we never got the chair that was supposed to be a present for my mother's 80 birthday....we talked again with them...once again there was nothing they could do...very rude and insufficient customer service.

I should have looked over the reviews before i made a purchase here. WOrld market has to be one of the most unprofessional stores. Not only do they take forever to get back to your concerns, they purposely make it more inconvenient for the buyer to resolve issues. It doesnt take 3-5 days to someone to call me to set up a return. It should only take 1 phone call. It shouldnt take a whole team to logistically figure out how to pick up a package, it should only take 1 phone call. For all those who are looking to purchase on the world market website, DO NOT. It will most likely come damaged, and a huge headache to fix that problem.