Cost Plus World MarketReviews of worldmarket.com

1st, I tried to cancel the order within 24 hrs of placing it and, 2 weeks before it even left the warehouse. They said there was no way for them to cancel it. They have no communication between the warehouse and the order center. In this digital era, I find it hard to believe. 2nd, it arrived with incorrect parts. And it's been a week since I submitted the complaint and the replacement parts have still not shipped. If they had great customer service, they would have offered expedited shipping. It's been a week and the parts have not left their warehouse! This is ridiculous.

I will NEVER buy from world market again. Buyer beware! Wood Adirondack chairs.. peeled and cracked all over in less than one year. When I brought this to the store’s attention. They argued with me for almost an hour and put me thru the ringer. This level of product quality and customer service is completely unacceptable! A complete waste of my time and money.

I ordered 100 canned of Nuri Spiced Mackerel in Extra Virgin Olive Oil. But when they ship, they ship in 10 separated packages took over a week long to complete received the order. The first day of receiving first package, They send me different product not what I was order. I notify immediately, but over a week long keep send me wrong product. And trying to stick me with the wrong product and refused to refund my money. Also told me to donate it if I don't want it.

I ordered over $300 of chocolate and specialty sauces from their website. I emailed them before shipping to make sure to include ice packs or dry ice, as I didn't want $300 of chocolate to be melted in transit. Needlesstosay, there were NO ice packs or dry ice included in the box while being shipped in near 90-degree weather. All 10 glass bottles had absolutely NO bubble wrap or protection whatsoever. All 10 glass bottles were literally thrown into a cardboard box raw and unprotected, mixed in with all my nearly expired and melted chocolates with zero protection. My toothbrush receives more protection from Amazon in shipping. I will be returning the entire order in store, or filing a charge back. Plus, half a dozen items were out of stock even though it said in stock on their website. Terrible experience and very bad first impression. Now I have to drive 2 hours roundtrip at $5 gallon gas to return at their Ann Arbor, Michigan location. Never again! I should have listened to and trusted my instincts not to order from them. Lastly, some of my expensive chocolates were set to expire in 10 days at the end of the same month I ordered them (May 2026)! Truly outrageous and unacceptable. This is how they treat their customers who are willing to spend over $300 blind-buying various food items from their website. I wish I had read the numerous negative reviews.

I bought Dubai chocolate $100 worth and it was all melted with the metal paper all in it and the manager Vanessa told me she would give me a 15% off all I wanted them to do was resend it cause I can’t eat the chocolate with metal all in it I would not buy nothing from this company. The manager Vanessa needs to be replaced she has no Customer service knowledge on how to treat customers

Ordered several cookie tarts, some olives, etc. All arrived saturated with juice from the jar, broken glass in the bottom. So badly damaged, I'm disgusted. I would need to take "clear" photos and send them. No cell phone-hate them. DO NOT BUY from costplusworldmarket.

$300 for a FRAME of a chair? Then ANOTHER $160 FOR THE CUSION????? WHAT ARE WE GOING TO DO WITH A FRAME? This store is a scam!!

I've never in my life experienced the worst customer service I spoke with a manager and Naya she refused to do a price adjustment when I was inconvenienced and told that I could put a birthday card on my order and I use PayPal and then she refused to cancel the order and redo it over the phone because it was PayPal so I just took my business elsewhere because there was nothing that she would do to make the order a little bit smoother and I felt like I was inconvenient so I won't be using this company ever again in my lifetime