Cost Plus World MarketReviews of worldmarket.com

Cost Plus World Market has the worst customer service. When the store cant assist they take the easy way out and direct you to the main customer service lines where you have to wait for 45 minutes for them to come on and tell you their system is down. What kind of business are they running here??? Why did they not have a recorded message on their customer service line to let people know their systems are down...any company that values their customer based business would have a brain and be proactive rather than reactive. I hope they go down the toilet like some of these other retailers because they have zero clue on how to have an ounce of customer service. I'm sick of hearing Covid 19 is the continued excuse for the long wait times...its called poor performance by your employees. I WILL NEVER SUPPORT WORLD MARKET EVER AGAIN......BYE!!!

Ordered a canvas print came damaged. They resent 3 times all more damaged than the one before before I finally gave up

I sent a friend a gift- paid partially through a giftcard and the rest on my cc. They said they couldn’t accept and shipped it back. Simple online return right? Well cost plus confirms they received the full return but this is where things go haywire. It took 3 months and a couple of chats to receive the giftcard value back- if I hadn’t checked, that would have never been received. The amount on the credit card was incorrect and lower too. Terrible basic accounting practices and returns. So simple and yet so much missed. I suggest never buying a giftcard there and if you receive one and use it, and end up returning something, monitor your return amounts. Funds just disappear with this company! They just can’t get basic business processes down. They finally refunded the giftcard amount but did it in two batches- one to my original gift recipient and a some to me- seriously no rhyme or reason, it was really frustrating!

I regret ever purchasing from this company. I purchased a daybed, received a schedule delivery date and no one ever showed up. two weeks after the scheduled delivery dated they said they attempted to delivery but was unsuccessful so they returned it back to the warehouse. I called customer service for a refund on a bed I have paid for and they cannotgive me a refund. It has been nearly 2 months and I still do not have my nearly $600 I pay for a day bed. Every time I call I get a different answer this is so ridiculous. I purchased this bed in June.

I ordered outdoor furniture April 9, it was on backorder. Never heard anything, emailed, never any response, called multiple times. No help. Over a month of calling and chatting. No bench, sent the table back. Didn't want the table if I couldn't have the bench. They received my return May 26, it is July 14. Keep calling and chatting. They keep saying it's coming. Maybe one day. Just so you know. That chat feature doesn't work when you are logged in, seems to only be an option when you are not logged in.

If I could give zero stars, I would. I ordered 2 chairs and a table on April 8 and have had nothing but problems since. First the table was out of stock. Next, the chairs were delivered separately; one was delivered at 1am and the other chair was delivered to our neighbor's house the next day. After putting one chair together, we opened the box and found the second chair damaged. No exchange was available so I opted to return both chairs. FedEx was supposed to pick up the chairs and never did. I requested labels and dropped the chairs at FedEx myself. (FedEx called to pick up the chairs 10 days later). The chairs arrived at World Market's warehouse on May 11. It is now June 25 and I have STILL not received a refund. I was first told to wait 15 business days. Then I was told to wait another 3-5 business days. UNREAL. I will NEVER order anything from here again.

Sent 1/2 items and now no response. Company isn’t good

This is honestly the worst company. I could throw up on how much I hate this company. I received my chairs damaged and I have yet not been able to get in touch with customer service. They are the absolute worst company out there. My $160 dollar chair has a leg that is completely cracked all the way through. I JUST bought this from a world market that is closest to me ( One hour and half one way) . I get home, open the box, and it’s broke. I called my world market I just paid and drove to and the manager mike did not care. He said “ well you can drive back and I’ll give you a refund” like are you going to pay for my gas too mike?