World CopperSmith Reviews | Read Customer Reviews of worldcoppersmith.com

World CopperSmith Reviews | Read Customer Reviews of worldcoppersmith.com

World CopperSmith reviews

465 approved reviews, newest moderated first

Charity B.
Jul 18, 2021
Poor customer service
Received much later than quoted. I was fine with that because of the pandemic. However, I paid THOUSANDS for it and received a crushed motor (still works) and a dented hood. They said they will file a complaint with the shipping company and that it would take 45 days. It has been way past that and they are not returning my emails. I'm not happy. This is the one splurge we had in our kitchen remodel and I'm not thrilled with how it was handled. If I spend that much money, my item should be perfect.
Response from World CopperSmithDec 10, 2021
Charity - I appreciate your feedback on the following; your honesty is greatly appreciated. With regards to your referenced concern, we'd be more than willing to further evaluate and may be reached via email at [email protected], or by inquiring via phone at 1-800-431-4677. We look forward to working with you in the future — thanks again.
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Denise
Jul 16, 2021
Scam Company Do Not Order
I have had a very very bad experience with this company. DO NOT ORDER FROM THIS COMPANY!!! My project is being held up by my order. I was told I would get my hood in 7-11 weeks and I was never informed of when I would get my hood. I had to call to ask when it would be delivered and every time it is 2-4 weeks added on to my order. Debbie informed me she would give me updates weekly and never called. They require you to pay for your product but never deliver it. They are a scam I'm contacting the Better Business Bureau about my experience. They are taking money and never giving customers their project. RUN NEVER ORDER A PRODUCT FROM THIS COMPANY!!!
Response from World CopperSmithDec 10, 2021
Denise - Thank you for taking the time to talk on the phone the other day. I hope that has helped address some of the issues. I also appreciated your input on pointing out where we could have explained things better. Your honesty and willingness to talk was greatly appreciated. With regards to the delay, there is an unfortunate and inherent delay with the current supply chain, and we will be implementing some changes based on your feedback — thank you for your review.
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Manny P.
Jul 13, 2021
The worst customer service team !
The worst customer service team ! I ordered my hood 6 months ago. They keep telling me next week. Debbie is a liar! This company is a joke.
Response from World CopperSmithDec 10, 2021
Manny - Thank you for taking the time to talk on the phone the other day. I hope that has helped address some of the issues. I also appreciated your input on pointing out where we could have explained things better. Your honesty and willingness to talk was greatly appreciated. With regards to the delay, there is an unfortunate and inherent delay with the current supply chain, and we will be implementing some changes based on your feedback — thank you for your review.
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Tony M.
May 30, 2021
I bought the kitchen hood
I bought the kitchen hood. Its truly a centerpiece visually. The quality is top notch. I liked the work so much that I bought a sink. Very good value and craftsmanship.
Response from World CopperSmithJun 4, 2021
Tony - Thank you for leaving us this 5-star review! We are elated to hear how satisfied you are with your custom pieces. We always strive high to create beautiful focal point products. We look forward to working with you again soon.
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Susan L.
May 20, 2021
Great Job, once again
Once again, great job answering my questions, and following up with emailing the installation instructions. I have had nothing but super customer service from World CopperSmith. Thanks again. Susan
Response from World CopperSmithMay 24, 2021
Susan - Thank you for taking the time to leave us this 5-star review! We are happy to hear that we were able to answer all your questions and send your requested documents to you on time. We appreciate you and your business!
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Susan E. C.
May 12, 2021
I have the most gorgeous copper farm…
I have the most gorgeous copper farm sink. Beautifully crafted. Packed and shipped like it was a fine piece of china. Thank you for the amazing piece of art work.
Response from World CopperSmithMay 13, 2021
Susan - Thank you for leaving us this 5-star review! We can only imagine how beautiful your farmhouse sink must look in your kitchen. We are so happy we were able to bring your look to life.
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Ellen B.
May 12, 2021
Great service and beautiful product.
Great service and beautiful product.
Response from World CopperSmithMay 13, 2021
Ellen - We are so glad to hear you enjoyed your service here at CopperSmith. We pride ourselves on providing a world-class experience. We can't wait to work with you again!
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Roland K.
May 12, 2021
High quality hand made product and ve
High quality hand made product and very responsive customer service…that’s a combination you don’t see very often anymore! The packaging of our copper sink was the best product packaging I’ve ever seen and I’ve seen a lot. Highly recommend CopperSmith!
Response from World CopperSmithMay 13, 2021
Roland - it was a pleasure working with you! We truly appreciate you taking the time to share your feedback and being open with us. We are ecstatic to hear that your sink is everything you had expected and envisioned! We look forward to working with you again soon!
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