World CopperSmithReviews of worldcoppersmith.com

Paid $15,911 for a sink and hood in AUGUST. It's almost May and still no delivery, and they can't reach the delivery carrier. Called CEO numerous times and he has yet to return my call.

I purchased a freestanding copper tub called, “Melbourne”. It is brushed copper outside but nickel plated inside. I thought it was absolutely beautiful. It was on sale (approximately ($2,000), and purchased some years ago for our master bath remodel. We kept it in the house, wrapped in the soft cloth it came in and sitting on the styrofoam it came on. It came time to install and the nickel plating started flaking off. Never been used or wet. This was the what my bath would be built around. Now I knew why it was on sale. I was told they do not sell that Tub or work with the company that help to plate the nickel or make those tubs for them. My contractor was going to be at a standstill soon because my faulty tub could not be installed. It has been so upsetting and stressful. Even the quality of how they welded the tub to the base was awful and left much to be desired. I pleaded with Coppersmith. After back and forth conversations with customer service, they said they would give me a credit of $1,000. I said seeing how it’s past the one year warranty I would accept that resolution because at least I am not at a total loss. When I tried to use my credit of $1,000 on their website for something other than a tub…they quickly rescinded the offer and said you have to buy a replacement tub….all the tubs similar to mine are $8,000!! They said we can make the exact tub without nickel plating and give you $1,000 off so you pay $7,000. This is disgraceful and taking huge advantage of customers. I’m done with them and will never purchase from them again. I’m probably going to buy a new tub from Akicon once I get the funds together. I have no idea what to do with this faulty tub. They told me to find a nickel plating company and take it there. I called a few places and got laughed at because most huge companies nickel plate small car parts. Also this tub is huge and heavy so I would be paying for transport. It’s a nightmare.

I would recommend going elsewhere for a custom hood and ventilation. I was led to believe that their products are made in America which would justify the cost. They are in fact shipped from over seas. I was reassured over and over that my hood would arrive by a certain date, which it did not. When I asked for a delivery date so i could schedule and coordinate contractors, and appliance delivery copper smith just kept giving me canned responses. I explained to them we needed to lock in our appliance delivery so we can have a functional kitchen before the birth of our first child, they where still not helpful. Their customer service team has a script they stick to to further deceive buyers into thinking they make their product in the US or Europe. The truth is they have no control over when you will get your order because it is packed on a shipping container coming from overseas. At one point their CEO Ryan called me to reassure me I would be happy with the product when it arrives, he was very patronizing and when I asked where the products where made and his business model he quickly changed the subject. When the hood finally arrived the blower was dented and the baffles were gouged and scratched (which to their credit they sent new replacement baffles promptly) The blower itself is very cheaply made, the buttons and baffles rattle when the blower is on. It in no way justifies the cost. The hood looks nice from 10 feet away, when you get close you see the textures are machine made and repeat themselves (kind of like a bad faux distressed finish), when I asked about the finish looking different from the samples I received and website I was told they are "unique finishes" That is not true. I have been waiting over 2 weeks for copper smith to return a call and email to discuss the quality and disappointment in a product that costs a significant amount of money. I would give this company 0 out of 5 stars if I could. Their business is built on deceiving the customer and charging a premium for a non premium product.

The kitchen hood we received is NOTHING like the website designed CAD drawing our interior designer, contractor, and we approved and ordered. The represented color on the website is not anywhere close to the actual product received. Customer service has done nothing to address our concerns. Be very, very wary of ordering from this company. You may not receive a finished product that looks like what you design. UPDATE 10/25/23: The business, World CopperSmith, has refused to provide any allowances/refund/exchange.  They delivered to us a $7,500 kitchen hood that does not look anything like the CopperSmith website designed CAD drawing.   This drawing was provided to our contractor, interior designer, and ourselves (homeowner) and order created by the company based on that salesman's CAD drawing. The company has refused to acknowledge their misrepresentation of what the final product would look like, and has refused to do anything to address our concerns. We were required to pay in full, in advance.  Obviously a big mistake on our part. I highly discourage any customer from relying on their website product representations when ordering a product from this company.

We ordered a stainless steel hood, designed to fit between our existing cabinets. When our contractors tried to install it, they had trouble fitting it in the space between the cabinets. That was alarming, considering the measurements at the top of the hood and the bottom were both just under the space between the cabinets. After verifying our cabinet was plumb, we realized the hood itself was bowed out on one side, enough that the cabinet door rubbed against it, yet at the bottom there was a visible gap between the cabinet and hood. We reached out to Coppersmith customer support - they gave us some things to try to get the metal back in the right shape, but also advised us that if any damage happened while trying the things they told us to do, then there’d be no chance they would remake or refund. We tried a few things, then when those didn’t work, tried a few more things they recommended. When nothing seemed to be working, we asked them to remake since the design did not meet the specs. After waiting for a week, they said no, and that they would keep trying to find some “other” resolution. It’s been over a week and we have yet to hear anything else from them. We clearly received a product that did not match the specs, and they have been unhelpful in finding a resolution. Every time our contractors come back to try another one of their recommended fixes, it’s more money we’re spending. And now it’s been a full month since we initially tried to install the hood, we still have no hood in our kitchen, we’ve spent thousands of dollars on a product that doesn’t fit, and they’re not even responding back anymore.

Same experience as others on here. Ordered and paid for hood in March. Still not delivered and ZERO communication unless you reach out to them and then they just give you a new delivery date weeks or months out. PLEASE consider carefully if you are thinking of ordering from them. I wish I never had. Now I am out $6000 and don’t have any reasonable belief that I will ever receive my hood. I wish someone had warned me.

Received much later than quoted. I was fine with that because of the pandemic. However, I paid THOUSANDS for it and received a crushed motor (still works) and a dented hood. They said they will file a complaint with the shipping company and that it would take 45 days. It has been way past that and they are not returning my emails. I'm not happy. This is the one splurge we had in our kitchen remodel and I'm not thrilled with how it was handled. If I spend that much money, my item should be perfect.

I have had a very very bad experience with this company. DO NOT ORDER FROM THIS COMPANY!!! My project is being held up by my order. I was told I would get my hood in 7-11 weeks and I was never informed of when I would get my hood. I had to call to ask when it would be delivered and every time it is 2-4 weeks added on to my order. Debbie informed me she would give me updates weekly and never called. They require you to pay for your product but never deliver it. They are a scam I'm contacting the Better Business Bureau about my experience. They are taking money and never giving customers their project. RUN NEVER ORDER A PRODUCT FROM THIS COMPANY!!!