World CopperSmithReviews of worldcoppersmith.com

Instead of my hammered sink, I received another customer's exhaust fan insert. I contacted Coppersmith ASAP, and they provided a shipping label for ME to reroute the fan insert to the intended customer and asked me to wait for that customer to do the same for my sink. I sent my item out the next day and waited over a week to receive my sink, until I finally called Coppersmith to find out where it was. I was told the other customer never arranged to get my sink to UPS and because it didn't trigger a pickup in their system, my sink rerouting was basically forgotten. It wasn't until I threatened to cancel my order that I finally got service and proper tracking info. 3 weeks after my order I finally received my sink. The customer shouldn't have to work so hard for Coppersmith's error. I gave them a 3 out of 5 because the sink exceeded my expectations.

The ordering process was simple enough. Everyone was very helpful and the overall design of the hood is what we were looking for. When the hood arrived and we opened up the crate to take a look there is a clear issue with the finish of the hood. The finish we had selected was the beehive hammered. Almost all of the hood is a wonderful random hammered texture. The issue lies with one location on the hood where the hammered finish was clearly laid down by what I'm assuming is a handheld tool. The tool appears to have gotten away from the craftsman applying the texture resulting in a very linear section of the hammer effect. Given that most of the hammered texture appears random, this one section sticks out. It is quite noticeable on casual inspection of the hood. Given the price of the hood this small error in the application of the texture is disappointing.

Good delivery time and beautiful product. Do have some concerns about care and spotting on table top

There were little to no directions included with my hood. It was extremely frustrating for me and my contractor.

The sink looks great, however, our sink was installed as a top mount. The perimeter of the flange was left dangerously sharp, and had to be hand filed to avoid the possibility of getting cut while cleaning the sink or counter. The sink has two low spots apx four inches around that hold water, which necessitates drying the sink after using. But it sure looks good!

Good products but.poor. Communication and follow up

I can't really say how good or bad the hood is. Based on the fact that the lead time was 8-12 weeks, we ordered the hood a month before we started the house, only to get the hood in a little more than 4 weeks. So, the hood is sitting, crated, in our warehouse. I hope it looks and works like we anticipate. Their communication is great, but without a reliable time frame, we jumped through hoops we didn't have to.