Matt
Mostly beautiful hood with quality control issues
The ordering process was simple enough. Everyone was very helpful and the overall design of the hood is what we were looking for. When the hood arrived and we opened up the crate to take a look there is a clear issue with the finish of the hood. The finish we had selected was the beehive hammered. Almost all of the hood is a wonderful random hammered texture. The issue lies with one location on the hood where the hammered finish was clearly laid down by what I'm assuming is a handheld tool. The tool appears to have gotten away from the craftsman applying the texture resulting in a very linear section of the hammer effect. Given that most of the hammered texture appears random, this one section sticks out. It is quite noticeable on casual inspection of the hood. Given the price of the hood this small error in the application of the texture is disappointing.
Response from World CopperSmithNov 16, 2021
Matt - We truly appreciate you taking the time to share your feedback and being open with us. With regards to your referenced concern, we'd be more than willing to further evaluate the hood with some provided photos being sent to us for further evaluation and assessment. We may be reached via email at [email protected], or by inquiring via phone at 1-800-431-4677. We look forward to working with you in the future — thanks again!
