Work Van EquipmentReviews of workvanequipment.com

Response from Work Van EquipmentAug 21, 2020

Thank you for your feedback, and we're sorry to hear your installer had trouble with the instructions! We'll forward this feedback to the manufacturer. We always recommend our customers and their installers contact us with any issues, whether it's with the shipping company, installation, or otherwise. Our customer service team is always happy to help! We hope you give us another shot in the future.

Response from Work Van EquipmentAug 20, 2020

We're terribly sorry you didn't enjoy your experience with WVE. After researching through emails, we found you were sent a quote on Friday 7/31. It appears you replied to that email after hours, but our representative followed up Monday morning with a revised quote. While we of course understand that many of our customers need their equipment urgently and sometimes make exceptions, we do not require our associates to work outside of office hours/on weekends. We also make a point not to pressure any of our customers into purchasing a quote and just encourage our customers to contact us with questions or if they'd like help completing the purchase. It looks like you did call in to purchase the quote that same day. We're sorry for the misunderstanding, but hope you will give us another shot in the future.

Response from Work Van EquipmentAug 11, 2020

We're so sorry to hear your shipment was damaged during transit. We would be happy to help you get a replacement ASAP. We apologize, but we have no emails or any correspondence from you, so perhaps there is a misunderstanding and you contacted the manufacturer directly. Regardless, one of our customer service representatives will be reaching out to you shortly to help get this straightened out for you.

Response from Work Van EquipmentAug 11, 2020

We're so sorry to hear your van was broken into. Unfortunately, we don't have any email from you regarding the locks, just an email on 7/27 after your order was already placed asking about shipping times. We replied the same day but received no further correspondence, so perhaps there is a misunderstanding. We can assure you that our customer service team is only here to help our customers. They do not work for commission and have no incentive to sell equipment other than to help our customers with their storage and equipment needs. We will reach out shortly to get some more info from you so we can work with Slick Locks to see what went wrong here and go from there. Again, we're terribly sorry your vehicle was broken into and we hope we can help you with what we can only imagine must be a very frustrating experience.