Chris J.
"Subpar Software
"Subpar Software, Incompetent Staff, Rediculous Contracts" What do you like best? The reason I let their high pressure sales tactics lure me into signing the contract is they promised the software would improve ROI and be easier to use then the google platform.. What do you dislike? It's not actually easier then the google platform, especially adwords editor. I didnt even know about editor, part of the reason why I signed up for the consulting. It wasnt until I threated to cancel they actually gave me a somewhat competent consultant, and as soon as I tried editor I realized why they were trying to hide it from me.. So aside from the staff sucking, and the software being terrible for creating new campaigns because they haven't even adapted it to all of Googles new functions, one promise is automated suggestions to optimize your account. I stopped getting these suggestions after the first couple weeks then the few I got were completely worthless. ^^^^^1 word to describe Wordstream? GIMMICK. Recommendations to others considering the product Simply don't do it. They will steal your money. What business problems are you solving with the product? What benefits have you realized? It didnt work for anything they promised it would. If there are any issues at this point it's the fact they lock you into a contract (because they know youll want to leave when you realize how bad it is). Zero benefits whatsoever, with the exception of their exceptional free learning materials (that you dont have to pay for. Stuff on the "Customer Portal" is no different then the blog for the most part.
Response from WordStreamFeb 15, 2019
Hi Chris, Thank you for your honest feedback! I'm sorry to hear that our software and services didn't work out. Most of our customer do see a positive ROI using our software, but I am happy to hear that you have found a tool that works best for you. We hear you on the contracts though! That's why we just changed them to be shorter so that business can try WordStream without committing to a year long relationship.




