WordStreamReviews of wordstream.com

DON'T SIGN UP! They don't have a cancelation option and if you write to them nobody responds. I have been trying to cancel for weeks with no response and now I had to call my credit card to block any future debits. It's incredible that they are allowed not to have a cancelation option, VERY VERY UNETHICAL. Trust me: stay away.

Scam Service! Avoid it! They have all the sales team serve you 24*7 until you sign the contract. After that get prepared to suffer from the bad service and you could never expect to cancel your subscription before the next billing. I don't know how they pay for the 5 star rating, all I can say, as a real customer of this company, try your best to avoid it.

Don't get roped in to the sales call. This is the biggest scam PPC nonsense out there. They bill bill bill you and don't let you walk away from their overpriced interface. If I could give 0 stars I would. Although my account person was very helpful trying to tie up small businesses when times are tough is despicable.

If I could give no stars I would. The sales call that pulled me in was great, unfortunately, every moment after that was the worst experience I think I have ever had from both a customer service to technical expertise perspective. From launching expensive campaigns without proper initial meetings, or discussions, no phone calls, and a very slow turn around on emails. Finally when I cancelled I am owed a rather sizable refund, and yet to receive that. Don't walk, run from the company, they are the fast food of crap service all the way around.

This company claims to provide "free" marketing and advertising guidance but it is actually in exchange for your personal information. I went to their website and within 45 seconds received a call from a consultant who told me he could see I was on his site and wanted to know if I needed help. I never knowingly gave them the right to track my computer's IP address or know when I was on their site. When asked to be removed the agent was very rude and told me that was the "consequence" of receiving free information. This simply proves my point that it is not for free. I am so glad I did not let them help me with my company's google ads because they would have had all my information and login information. I do not recommend them especially if you are concerned about your privacy. Once I did not want to work with them, they were rude.

I was talked into using WordStream's services by a slick sales guy. They certainly didn't live up to the hype. The one-on-one support I was supposed to get never materialized, yet I was charged the full price. On the one call I was provided with, there was dog barking in the background throughout (this was pre-COVID). If you're a start-up like I was trying to make the most of your budget, this is money wasted. Look elsewhere. I exchanged several emails with the company and was offered an extension to the service but no refund. Why would I want to extend the agony of a non-existent service? If you're researching alternative options, move on.

I've been a customer for about a year. I've never got what was intended from the service unfortunately. Impossible to get a call back, I've called, and chatted over the past 2 months to cancel my service, but no one calls me back. Their next payment will draft again tomorrow. I was supposed to be cancelled a few months ago. If I could do it again, I'd certainly would've never signed up in the first place.

Avoid at all costs unless you want to be TRAPPED. Horribly overpriced compared to other services. Although it's a professionally designed site with a lot of features, what is causing me to leave this negative review is the fact that WordStream goes ABOVE AND BEYOND to keep you locked into their service with no way out. Interestingly, scrolled down to read all the other 1 star reviews here and they all say the same thing - price gouging and refusal to let you out of billing. We stayed with the system for over a year just to be out of the contract, then they still have the nerve to say there is "fine print" and an advance cancellation period. Who needs 20 days notice to cancel an online service that you should be able to TURN OFF immediately. All other services allow almost immediate cancellation before a billing period. Not WordStream. What does that tell you about their corporate mandate? Unlike most services and subscriptions, there is no easy way to cancel on their dashboard, and apparently no easy way to cancel AT ALL. We've jumped through multiple hoops for weeks now, starting with the dreaded "contact support if you want to cancel" on 4/11, which was ignored, then 2 weeks later, a "Chris" contacts us to say we have to have a phone call or fill out yet ANOTHER form online explaining in detail why we want to cancel. After doing that, we still aren't cancelled and get ANOTHER BILL! Then we're contacted by "Chris" and told "our contract states you have to give cancellation 20 days (!) before your renewal date! What the hell? 20 days! Another example that they are going to do everything possible to take your money and keep you from inscribing. All of this effort has left us with a bad taste about WordStream and we recommend anyone avoid the service at all costs - it's overpriced and they know it and don't want to let you out when you try.