George D.
Quick and efficient with regard to…
Quick and efficient with regard to response time and problem resolution. Thank you!
The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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George D.
Quick and efficient with regard to response time and problem resolution. Thank you!
Marc K.
Wordfence is a highly effective and reliable product which has served my business well over the last few years. After I had it installed on my website, I had no further problems or attacks. That gave me peace of mind and proved to be very good value for money.
Kai B.
I had a minor issue with the installation and the support was not only quite fast but also very helpful. It now works like a charm.
Andrew Z.
When I had an issue with my website, the Wordfence help desk responded quickly. Even though it wasn't part of their mandate, they suggested a solution. It worked, and my website was back up and running. Great Service; thank you, Wordfence.
Liron
Excellent service!! Tiffany was very responsive, informative, kind and patient - she was very attentive to my questions and was willing to help and do above it! Thank you for your time and being such an amazing help. I've shared certain problem I had and she helped me through all the way. Fantastic experience and very fast.
Peter V.
VERY SLOW RESPONSE, NOT RECOMMENDED! Paid for wordfence premium, scan is not working. Phil replied initially and requested data, now no reply in over 7 days. Therefore here is my 1 star review. Reply: It took you over a week to reply, anyhow I appreciate you guys got back after my 1 star review here. Because your product is actually top notch tech in my opinion I will change my review to 5 stars now.
Response from WordfenceJun 14, 2024
Hello, Peter. We appreciate the feedback, and I'm sorry for the inconvenience. I see we've gotten back to you in the meantime regarding the scan issue you were having. We do our best to get back to all Premium customers within 24 hours during business hours, Monday-Friday. Generally, we're able to do so more quickly than that, however, there are times when we need additional time to work on issues. We'll do our best to help with the issue and we appreciate you using Wordfence. Thanks, Wordfence
Andrew B.
I used Wordfence for about 10 months for a client, and I forgot to cancel my subscription. They immediately refunded me within 4 hours of notifying them of the mistake. Excellent tool, even better company!
Chris
The team at Wordfence are always helpful and keen to help and support me with my issues. Thanks, Phil, for helping sort out my latest challenge.