Nigel
Excellent service from the team
Excellent service from the team
Response from WordfenceJul 30, 2024
Thanks for taking the time to leave a review of Wordfence! We're happy to hear about your experience with the plugin and the team.
The Wordfence WordPress security plugin provides free enterprise-class WordPress security, protecting your website from hacks and malware.Please note : If you visited a website and saw the "blocked by Wordfence" message, we did not block you. We sell a security software product and the owner of the website that you were blocked on is the only one that sets the blocking rules. If you have further questions please send an email to [email protected]. Thanks!
Wordfence (wordfence.com) has 412 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Nigel
Excellent service from the team
Response from WordfenceJul 30, 2024
Thanks for taking the time to leave a review of Wordfence! We're happy to hear about your experience with the plugin and the team.
Brooke H.
WordFence is ran by a reliable team at Defiant. Constant updates and quick customer service responses. WordPress is an awful framework in general so WordFence is almost essential if you want to suffer through a WordPress site. I stopped using WordPress and forgot to cancel my auto payment subscription to WordFence. When I requested a refund and subscription cancelation, the WordFence team responded and refunded me within the same day. This plugin is kept current and the creators are extremely trustworthy. I highly recommend WordFence.
Linda P.
I have been using Wordfence for many years. It has been a great service for us. It is important to note that they have incredible customer service. I've had questions and got immediate responses and clear direction. Thank you, Wordfence! (And thank you, Tiffany Tyson.)
Scot H.
I am a small business owner who has operated numerous Wordpress websites. Some were purely corporate presence sites, and some were ecommerce. Wordfence has always been my go-to security partner, even when the hosting company provided an alternative solution at no charge. With the customization and features they offer as part of their introductory paid package, my customers and I were shielded from so many attacks from bad actors that the included hosting solutions never caught. This review comes on the heels of me failing to cancel a license for a site that is no longer active. What could have been a very negative interaction was instead converted into a positive experience where I was treated like a loyal customer. Wordfence shall remain my preferred solution for security for any Wordpress sites I maintain.
Karen H.
Great customer support, as always, from Phil and the team. I have to say that Wordfence is well worth the money. Staff are super helpful and quick to respond, and this newbie really appreciates that!
VICKI W.
I've used Wordfence for years and it has always been a reliable and consistent product. I enjoy seeing the reports on how many cyberattacks were thwarted. I feel safe knowing that my website is protected by Wordfence.
Ricardy Felix R.
We've used Wordfence solutions for several years. They are very responsive and ensure that our requests are handled in a timely manner.
Carolyn W.
Wordfence has been successfully protecting a number of websites for me for over 10 years. I have experienced attacks in the past, and it's important to me to have that peace of mind when hackers are continually trying to infiltrate websites. And their support is fast and extremely helpful.