WoosirReviews of woosir.com

Poor quality and poor customer service

Be warned Do not buy from Woosir. I have not received my order. They claim that I should have received an email with tracking ID within 2 business days; I have not received a tracking ID. I can not get a meaningful order status from them. But, from the limited Chat responses, I am sure they are just a front for operations in China. They have no proper knowledge of the availability of products in China, and do not have any control over fulfilment which is likely done from China, which is why they can't give me an order status, and tracking number.

Unreliable poor quality

I reached out to Woosir before making a purchase to verify the return policy. After receiving a response saying I would receive a full refund if the product was too small, I bought a laptop bag. Turned out the bag was too small. I requested to make a return, as stated in the policy, and was asked if I wanted to receive a tote bag instead of making a return. I responded no and haven't received any correspondence since regarding the return.

Never shipped the order, claimed DHL not delivering which is hard to believe

j'avais commandé 2 sacs à dos et au bout de 2 mois, n'en ai reçu qu'un. Le sac manquant ne m'a pas été remboursé et de plus j'ai reçu des droits de douane à régler presque aussi élevé que le prix du sac .

I researched the perfect canvas backpack for my trip to Peru. I wanted something authentic and I found that with Woosir. I found the perfect backpack and purchased it. Soon to get an email saying that the backpack was unavailable and if I could choose another backpack. I requested a refund, but in the email, they said they would prefer that I chose a different one. So that's what I did. However, my second choice was also not available in the color I wanted. So I had to settle for a backpack that I could not get a refund on and that I did not like. Once the backpack was delivered it smelled so bad that I kept it in a plastic bag. I did not use this backpack for my trip to Machu Picchu because of the horrible smell. If I had the opportunity I would want my money back. I would have preferred my original option to be available like the day I ordered it. I do not like the leather flap on the backpack that was delivered. I would have preferred to receive the all-canvas backpack I originally wanted.

I ordered a wallet and it came without the initials I ordered on it. Instead it came with my phone number printed on it. I contacted Woosir and they refused to take it back and remake the product. They said I left my number in the section for "branding" the wallet when the section I typed in asked for delivery instructions and a phone number for delivery questions. Worst customer service and it ruined Christmas as this was the only thing I could afford to get my husband this year.