WoofzLet’s start with the basics – we love dogs. And this love is what forms the foundation of Woofz. It’s what informs every decision we make as a team and as a business. Without love, we’d never be able to build the world’s first dog training app that’s 100% dog-centric.
Woofz (woofz.com) has 3,179 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Trude
Cant sign in no account is the message I get they keep taking money out of my account and I cant cancel it … what a joke
Response from WoofzApr 10, 2025
Hi Trude, We're sorry to hear that you encountered difficulties while logging in process. We recommend you to reach out to us at [email protected] with the subject line "Woofz.Review" so we can discuss your experience and see how we can help. Waiting for your request!
David
Great stuff
Response from WoofzApr 8, 2025
Hey David, Thank you for your support and enthusiasm for our app! We'll continue working hard to ensure we deliver the best experience possible.
Darron R.
What the hell..... charged for an apparently free trial. The app is ok, the information provided is waffling and more akin to dealing with a child. No wonder the keep offering massive percentage off. Yet again another subscription for what should be a one off fee that the sign up leads you into believing. Message sent to customer services for cancellation. Update - the subscription is not obvious and vague at the least. I've managed to find the subscription cancellation which is not in any obvious place. Full refund or stop pending payment is all I want.
Response from WoofzApr 7, 2025
Hello Darron! Kindly note that once you start a Premium or a Free trial subscription with us, it will auto-renew until you cancel. We provide a clear warning about this on the purchase screen. Our support team has received your request and will answer you as soon as possible; please check out your inbox!
Vivien H.
This is a scam. I paid £5.52 upfront supposedly for a week’s training tips, then when I went into the app it was “3 days free trial, then £11.99 for a week. So I paid £5.52 for nothing-not much money to lose but a dishonest scam.
Response from WoofzApr 6, 2025
Hello Vivien, We’re really sorry to hear about your experience and understand your frustration. It sounds like you are not logged into your account, which is why the app is prompting you for payment again. Feel free to email us directly at [email protected] with the subject line "Woofz.Review", and we'll help you get access to the app.
Kim E.
Updated to say I’ve now cancelled but this is misleading and the sign up and ongoing managing should be more transparent . I feel tricked Awful, wanted to try for 4 weeks and didn’t want to share my email so used hide email option. It now won’t let me login. I want to cancel but to cancel I have to login? No emails sent to me to confirm /cancel. Can’t even access the info that payment has been taken for. Unclear signup and now I’ve looked at these reviews to find out how to cancel it it looks like it’s been deliberately misleading and difficult to cancel. DO NOT SIGN up
Response from WoofzApr 5, 2025
Hi Kim, we’re really sorry to hear about your experience — it’s definitely not the kind we aim to provide. The subscription terms and renewal details are always shown on the purchase screen before confirming payment. However, if you used Hide My Email feature, it can sometimes interfere with login and prevent confirmation emails from being delivered for technical reasons. If you haven’t yet received a reply from our support team, please reach out to us directly at [email protected] with the subject line “Woofz.Review” — we’ll be happy to assist and make sure everything is resolved. Thank you for your feedback — we’ve shared it with our team to help improve the experience.
Kelly
Updated to reflect that I have now been reimbursed. Like others, I was charged for a subscription I didn't want. I was initially refused a refund. They believe they are clear about the ongoing costs but the auto-renewal warning is in very small print at the bottom of the purchase screen. It is there but surely make it bigger? Alongside the trial prices? Or have a pop up before payment is taken to warn of the agreementyou are entering into? I purchased a 7-day trial which I didn't use so would have had no plans to subscribe further. I tried to cancel the day I realised £30.77 had been taken but they refused to refund then so essentially at that point I had been charged for 5 weeks of a service that I would not use. They wouldn't me opt out because it's not in their terms and conditions. However, after a lot of back and forth I finally received a refund. They don't send confirmation emails of what you have purchased as is standard when buying anything online. Some details about the subscription would have been useful and I would have cancelled then but I was caught completely unaware as I didn't recall seeing any mention of the renewal cost. Other companies send reminder emails when a subscription is about to start so you have the option to opt out. But at least they have acknowledged that this is something they can improve on. I have had many subscriptions in the past but have never been caught out like this before. I do still believe there could be a lot more transparency on their part. Can't really comment on the service itself as I didn't use it enough but to anyone who wishes to, just be mindful of the costs before proceeding. Lesson learnt for me. By all means give it a try but remember to cancel if it's not for you.
Response from WoofzApr 4, 2025
Hello Kelly, Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration this has caused. Our intention is never to mislead—we aim for transparency, which is why the subscription terms, including the auto-renewal and pricing, are shown twice during the purchase process. However, we understand that they may have been overlooked, and we’re genuinely sorry that this led to an unexpected charge in your case. At the moment, our system does not send confirmation or reminder emails about subscription renewals, and we completely agree that this is an area we can—and should—improve. Your feedback is valuable and has been shared with our team as we work on making the user experience clearer and more supportive. Our advertising offers premium features through a subscription with special terms and conditions, and we make sure that all pricing and terms are visible before purchase. We've checked our records and see that you opened claim in PayPal. We cannot technically issue refunds/modify the disputed transactions, so all you should do is wait for the PayPal's resolution. But if any other help is needed, feel free to email us directly at [email protected] with the subject line "Woofz.Review", and we'll help you.
Carol M.
Initially disappointed in this company I was offered a free trial via Instagram and then it was automatic renewal unless the auto renewal box was unticked, which you don’t see unless signed in to an account. The money was taken seemingly without my consent. Be very careful if you are thinking of signing up via Instagram. It was not in my subscriptions on Apple so I didn’t think it would be taken. It’s not really a trial more a sign up. Half of the info my dog already knew and I expected more, maybe it would have worked if I’d signed up earlier, she is now 7 months old. Initially no customer service or support at all. Addendum - Julia has been very helpful and initiated a refund. This was purchased via Instagram therefore did not show on my Apple subscriptions, but I do still feel I should have had prior warning. But very grateful in this instance for great customer service.
Response from WoofzApr 4, 2025
Hello Carol, Thank you for sharing your feedback, and I’m truly sorry to hear about the negative experience you've had. At Woofz, we pride ourselves on being transparent, and we want to assure you that we never charge users without their consent. When signing up for a subscription, the renewal price is clearly shown on the screen, and users are always given the option to review these details before confirming the transaction. We understand how unexpected charges can be distressing, and we deeply regret that this has caused you concern. We also want to clarify that subscriptions can always be canceled directly within the app at any time. Since you've purchased a subscription through our website, it didn't appear in the list of other Apple subscriptions. It could be easily canceled directly in the app by going to Profile Settings > Manage Subscription or by submitting a request to our Support team. Since we didn't receive it earlier from you, we weren't able to avoid this frustrating situation. As far as I can see, out support team has initiated a full refund to you and provided all the details via email. Please check your inbox and have a great day!
Jamie N.
Its fine except this .I'm being forced to do a review
Response from WoofzApr 2, 2025
Hi Jamie, Thanks for taking the time to rate us. It helps us to keep going and delivering the best service 🙌
