Merav F.
Unexpected charges and poor refund policy
I signed up for Woofz with a 12-week trial for $27.49, thinking it was a one-time offer to try out the app. Without any notice or reminder, I was charged $94.85 for a 12-week renewal I did not authorize or intend to continue. When I contacted customer service, they refused a refund, citing their non-refundable policy—even though I hadn't used the app after the trial ended. They offered an additional 12-month subscription instead, which I declined since I no longer wanted the service. This felt like a sneaky auto-renewal tactic with no transparency. Many users likely don’t notice until it's too late. If you’re considering trying Woofz, be very careful about the fine print—and set a calendar reminder to cancel if you don’t want to be charged. I’m now disputing the charge with my credit card company. Disappointed and would not recommend.
Response from WoofzMay 21, 2025
Hello Merav, We're truly sorry to hear about your experience, and I completely understand your frustration. We absolutely aim to be transparent about our subscription terms and conditions, which are clearly displayed twice before completing any purchase. The subscription renewal terms are intended to be clear to all users, and we regret that it wasn’t your expectation. We have received your feedback and understand that you didn’t want to continue after your trial. We will reach out to you soon with an offer regarding the refund, as we want to resolve this matter in a fair and transparent way. Thank you for sharing your thoughts; your feedback helps us improve, and we genuinely appreciate it. If you have any further questions, don’t hesitate to reach out. We’re here to help! 🐾💛