Su L.
Absolutely devastated to have THOUSANDS…
Absolutely devastated to have THOUSANDS of South African Rands withdrawn from my card without any warning. The dollar to rand exchange is already astronomical, making such a massive unplanned financial loss crippling for my family and me. I purchased a discounted 3-month plan. The "clear autorenewal terms & conditions" are NOT clear at all; the text is tiny and appears only after you complete a long survey and provide your email address, just to know what the price is. The worst part is that they don't send you a single email throughout the subscription, so they take full advantage of "out of sight, out of mind". They never warn you of what's coming, and that is just unethical business practice through and through. I can't even view my "subscription" from the app without having to log in to another platform, of which I have no password for. WE ARE BROKE AND BROKEN!!! This is so wrong on many levels. So disappointed given how many other legitimate companies notify their users ahead of auto-renewals, but not Woofz. They pray on those of us whose eyesight isn't strong enough to read the tiny, tiny text hidden below the big discount they offer, AFTER YOU'VE JUMPED THROUGH HOOPS TO SEE THE PRICE, before you first sign up.
Response from WoofzOct 11, 2025
Hello Su, We’re truly sorry to hear about your experience and understand how frustrating this must be. When a subscription is started, it automatically renews until it is canceled, as stated during the purchase process. You can manage or cancel your subscription through the app's profile settings at any time. Please reach out to us at [email protected] (mailto:[email protected]) with the subject line "Woofz.Review," and we’ll prioritize your request to resolve this issue as quickly as possible.



