Woodforest National BankReviews of woodforest.com

For some odd reasons Everytime i use my Venmo or cash app, they are quick to lock my card and call it fraud

Poor communication/ bad customer service.

Worst customer service ever. Went in to get a cashiers check and got told I have to pay a 10$ fee (never had to pay before). Even after agreeing with the fee the woman still tried to have a disagreement with me even after the matter was over. She was very unprofessional and on edge. I had to ask her if we could just proceed with the transaction. She definitely needs more training.

Wow, thank you Woodforest National Bank for having your call center at India. Now I can’t understand customer service with the thick accent 😒

WORST BANK EVER !! Do NOT BANK with Woodforest !! Woodforest stated my account was closed but yet when a deposit popped in they took $564 then when I called & stated “I thought the account was closed” they claim money was owe for the overdraft but yet if the account is closed how can money be even accepted?? I’ll NEVER bank with them again .

I wish i could not give a star this is the worst bank ever spent 6 hours trying to get in contact and no one answered after they froze my account for no apparent reason and yet they still are holding my money.

Worst bank to have a business account with. They actually make it hard to give them money when depositing checks and when you need to make a withdrawal of anything over a mediocre amount they have to "order" your cash to withdrawal. I can't speak for all branches but mine is a revolving door of managers and associates who don't seem to have a grasp of what they are doing. Sadly, I have been with them for over a decade and it just gets worse every time I have to step foot in the branch. My suggestion to anyone considering opening either a personal and or business account is to go elsewhere. Just to unprofessional and unpleasant to continue doing anything with.

I went to the brach in Fort Wayn In. earlier in the month to get my last name changed after I have gotten married. The 2 customer service were not very friendly and the one that were helping me didn't even smile at all. I gave her my marriage license and DL and SS# but which she took to the manager and said that my marriage license is not good and I need a different one. I let her know that I use this marriage certificate with all of my accounts including 2 other banks and social security to get my ss card and everyone took it with no problem. She said I had to wait for approval and don't know how long it will be. While sitting waiting I notice how these ladies talked to other customers that came in and it was not good customer service at all. I work for a bank in the business department and if we talk to our customer that way we would get fired. I decided that I will be closing this account.