Woodforest National BankReviews of woodforest.com

If you are j1 avoid opening this bank account, it has given me a lot of problems apart from that I received bad advice, when I supposedly had to maintain a balance of 100 dollars so that I was not charged anything, and it really had to be 300 dollars that by card policies, when I went in August and the advisor repeated the same thing to me, which the customer service tells me that those policies changed since July and they did not give me the correct information, go to better banks like Truist, my worst mistake was to have canceled that account and having stayed with this

Horrible credit union won't let you purchase online make you go all the way to branch to check your identity then tell you they won't let you spend it at a certain place. Then when you tell them your gooing to switch banks they completely shut down your purchasing, and they don't even have an after-hours customer service! trust me stay away from these scammers.

Rock Hill - Dave Lyle Blvd. I am an elderly female and stopped to ask a question in September of 2025. The individual I dealt with bullied me into opening two accounts (savings and checking). I had no money to put into the accounts and told him this. He stated that I didn't need to put any money into the accounts. (This obviously makes absolutely no sense). I also informed him that i had NO address; that I was staying at a motel and would need any mail to be sent to me via email (which I provided). I never heard anything from them and never received any emails. Yesterday, I received an email stating I owed $10 (never said what for - at this point I never put any money into the account). So I went to the bank today and spoke to a young African American male. I told him I wanted to close the accounts. He stated it would cost $20.00. Fine. Then he stated it was $60.00. I left and obtained the funds. I went back and dealt with an individual whose name tag said "Mo." (very professional). Mo was rude from the start. She asked me why I was closing my accounts and I told her I didn't want to deal with this bank anymore. She immediately copped an attitude. She stated I had to pay $70.00 - $50.00 to close the accounts and $20 for the bank sending me something that was returned (I have no clue where they sent it as I told the first idiot I had no address). So I paid the $70.00 and told her I was very unhappy. Her response was "You brought this on yourself." Mo was not only rude, ignorant of what I needed as a customer, and obnoxious, had I been her boss I would have fired her on the spot. Banks do NOT need ignorant people dealing with your money. When I asked Mo to provide a receipt for the $70.00 she told me no. I would NEVER deal with this so called bank again.

These people have now let people take money out of my account 3 times without my permission. I've filed many disputes over the phone with my credit card etc. But they want me to drive to a bank. Problem is they have none in the area no more cause they're shutting down banks left and right ( i can see why) just avoid this place. My lawyers bout to get involved. Im gonna miss a day of work just to go get my money and get a new banks. Awake ny the same place that just sold 6000 pair of exclusive shoes out the back door charged me for a shirt. A shirt I never ordered or picked out. I haven't recieved a shirt. Yet its a 32 step process to reverse the charge? Unbelievable. These guys act like they're better than u. Come on yall work at a bank that cant stay open. Be for real. These are the crooks

Horrible company. Tellers in the bank are friendly and helpful, but all other services are horrible. Constant hacking and fraudulent charges most of which they don't catch. They do fix these, but it is a continual issue. They also block international charges and I have to call EVERY SINGLE time to do these. Also takes too long for them to make funds available from non-payroll deposits, such as bonus checks. I cannot wait to convince my wife to abandon them. The one star rating I gave? WAY MORE than they deserve. You are better off hiding your money in a bed mattress.

3 times I've had random charges on my card. They tell me everytime, come in and talk to us. Im 165 miles from a woodforest bank and they could easily call me. Only thing near me is a atm and it don't handle disputes. So since they closed their branch close to me, I gotta lose money? Aint no way. They're taking the money. Thats why they refuse to put it back. Waiting on my lawyer to call back now. I can see why they're going out of business. Now they're getting sued.

I went to the bank to take care of business as usual. Deja Burwell was very condescending and proud, looking for any opportunity to poke at me. Finally, she went to the branch manager to "have her" help me. I noticed she was very bossy toward her own boss, who graciously took over. If it weren't for the branch manager, I would never go back to that location again.

BE AWARE!!!! DO NOT USE THIS BANK. They are terrible is every way possible.