Woodforest National BankReviews of woodforest.com

I gave it one star because it would not let me proceed without giving a star. This "bank" is the most inept operation I have ever dealt with. No one knows anything. Can't solve problems even small ones . The worst banking experience of my 54years of life. RUN AWAY DON'T bank here. Please save yourself the nightmare.

The customer service representative needs more training on how to handle information they should be aware of. I had an issue on my account since February 12th, that is still not resolved. I did everything they asked me to do with going to the bank numerous times and since no answer. I decided to sent a message again online they responded and gave me a number to call and when I did they basically couldn't do everything to call another number is all about running around with no resolution. I was a faithful customer for over 10 plus years and will never bank with them again or recommend anybody to them. I still can't close my account with this issue still not being resolved a month later.

The worst bank to work with. In the Celina, Ohio Wal-Mart. The bank hasn't had more than one employee for months. They try to send out of the area employee's to compensate. But there's not always one available to travel. Having only one employee. They can't do any hard money transactions. Yes, you heard that right. No one can put cash into nor take money out of their accounts. The atm provided is out of order. This is the sloppiest banking process I've ever seen. The upper management needs to be replaced immediately. They are failures. Not only to the banking ethic business, but to the people they serve.

So after contacting Woodforest Corporate to discuss the matter if my now Va id and my North Carolina bank at Woodforest that takes me 35 to 40 minutes the make a large withdrawal from my account and my money, they refuse to work to me and had rather lose a a 20 some year customer over this tells me 1 thing customers are not valued at Woodforest so I will be closing my account for the unwillingness to provide a customer with valued service. Some other bank will appreciate me.

The lady with the glasses & low cut is no help she had me & 2 others waiting while the black lady already mentioned she was going on her lunch break before the other 2 customers came along . Also the lady on lunch works well always on her feet always busy ! & does very lovely work :) .

This is the worst bank ever. Their employees pressured me into opening an account with them. He was so desperate that he used his own money to do it. Then, they started charging fees for mail and for the account. I went to a Walmart location and they told me if I deposit $100, they wouldn't charge me any fees. That same month, they charged me bank fees because the $100 deposit was after the 6th day of the month. Can you see how predatory this bank is? Months later, they increased the minimum deposit to $300 without notifying me in the app, through text, or email. Then they resumed charging excessive fees. $7.25 for the account and $15 for an inactive account below the $300. They never told me any of this when signing up. I have other banks and they inform me before things like this happen. They will charge you for mailing letters and still won't tell you when a policy has changed. This bank is nothing but predatory. I never wanted to open it at all after reading the online reviews, but the employees pressured me. They were also under pressure to meet the account opening quotas too. It's a horrible place to work and to have an account. They agreed to refund about $21 of my money and when they do, I'm completely done with this bank for life. This is the most horrible bank I've ever known and if you're reading this wanting to open an account, do not. Learn from my mistake.

Horrible. Opened a checking account 3 years ago. They will want to verify your check when you work for State of Illinois. I was told to cash at Walmart, they couldn't. Finally just went with another bank, can't even set up online banking , and problems with debit, hardly anyone takes Discover.....DONT BOTHER!!!

I am extremely disappointed in the service we received at your Aurora IL location. My son was told in order to get a cash advance from our credit card, we had to open an account, which we did. After the account was opened, we were told there were fees for having a balance under $300. Ok, not a big deal. Then the following day, he was charged a fee for having a debit card issued. This was not disclosed to us upon opening the account. He decided to close the account due to the fees that were being charged and that were not disclosed before opening the account. He was charged another fee for closing the account. This is extremely ridiculous and I would not recommend this bank to anyone.